Order email confirmation not sent after upgrade to 1.7.8.2

[freeman78]

Hi,

hope someone can assist.

After the upgrade to the last version( i was on 1.7.7.1) it seems i still receive the orders, they are recorded in the backend but not sent by email.

The "regular" emails are working, like the out of stock notification, but not me or the clien receive the order confirmation, in the email logs they are absent.

Any step to check/verify/debug the problem?

Thanks!

[ComGrafPL]

A lot of peoples getting it after upgrade. Client got this after move to 1.7.8.3. We sort it out by reset all the SMTP / IMAP setting and re verify. Clear the cache and worked fine.

[freeman78]

Heya,

thanks for the reply, appreciate it.

Thing is the SMTP works it seems, it's just the email related to order conf that are not being fired out.

Did you had such too?

 

[ComGrafPL]

Try with IMAP verification. Test sync. Check also email status settings.

If you need a helping hand, let me know on private.

[freeman78]

Thanks,

it seems it's a bug related to the payplug (and similar gatweway) with mailaerts 2.3.1

They have fixed but still not rolled out the upgrade, hope it will be done ASAP!

Thanks for the kindness ❤️

[ComGrafPL]

4 minutes ago, freeman78 said:

Thanks,

it seems it's a bug related to the payplug (and similar gatweway) with mailaerts 2.3.1

They have fixed but still not rolled out the upgrade, hope it will be done ASAP!

Thanks for the kindness ❤️

Best of luck.

[giorgio55]

Hello.... any news on the upgrade to solve this bug? I have the same problem..