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no me realiza reembolsos parciales


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le doy en el pedido a reembolso parcial, indico la cantidad a reembolsar, y acepto. Espero unas dos semanas y no se realiza el reembolso parcial. Luego, por probar, voy al estado del pedido, lo marco como reembolsado y me realiza un reembolso total. No se que puede pasar.

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