Ueb Posted December 21, 2021 Share Posted December 21, 2021 Hi everyone. I received the first orders on Prestashop 1.7.7.2 with Ps Checkout 2.15.5, some orders have a "Pending" payment status. I have set the orders on Prestashop as delivered and with courier shipping tracking code, but they always remain as pending even after days. The orders of November 11th and December 3rd are "Completed", while the others are pending. Is it necessary to set up shipment tracking directly from the Paypal.com interface? Isn't there an automatic synchronization? Could it be due to a Paypal block because they are the first sales? Thanks so much in advance for your help! Link to comment Share on other sites More sharing options...
Nickz Posted December 21, 2021 Share Posted December 21, 2021 1 hour ago, Ueb said: Could it be due to a Paypal block because they are the first sales? sure could it be. Did the Payment go thru? Link to comment Share on other sites More sharing options...
Ueb Posted December 22, 2021 Author Share Posted December 22, 2021 15 hours ago, Nickz said: sure could it be. Did the Payment go thru? Nickz, some payments were Paypal others were Card, but both are managed by Paypal with Prestashop Checkout.. Link to comment Share on other sites More sharing options...
Ueb Posted December 22, 2021 Author Share Posted December 22, 2021 The order status, when changed to "delivered", is synchronized with Paypal? I suppose that Prestashop is not syncing the order status with Paypal, because transactions on paypal.com are without tracking code and not marked as shipped.. Link to comment Share on other sites More sharing options...
Nickz Posted December 22, 2021 Share Posted December 22, 2021 4 hours ago, Ueb said: both are managed by Paypal with Prestashop Checkout.. Have a look into the documentation of the Paypal module Link to comment Share on other sites More sharing options...
El Patron Posted December 22, 2021 Share Posted December 22, 2021 Out agency is not recommending ps checkout at this time to. We just did new client intake who has issues with ps checkout. It's new and has several open issues in github. We are removing their ps checkout with our in-house checkout module and independent payment modules. Link to comment Share on other sites More sharing options...
Ueb Posted December 22, 2021 Author Share Posted December 22, 2021 1 hour ago, Nickz said: Have a look into the documentation of the Paypal module I don't have the Paypal module but the Prestashop Checkout module. 3 minutes ago, El Patron said: We are not recommending ps checkout at this time. What do you mean? Does it have any bug? Link to comment Share on other sites More sharing options...
El Patron Posted December 22, 2021 Share Posted December 22, 2021 Just now, Ueb said: I don't have the Paypal module but the Prestashop Checkout module. What do you mean? Does it have any bug? Yes it has open issues in github. Our new client was having sporadic customer checkout complaints, we were not able to reproduce. Keep in mind this is new ps feature which tend to be buggy out of the box. Open source is community tested. Also we do not like that you cannot use addon to contact for support, only via github. Link to comment Share on other sites More sharing options...
Ueb Posted December 22, 2021 Author Share Posted December 22, 2021 In theory Prestashop Checkout should synchronize the order status on Paypal.com as "shipped" ? Link to comment Share on other sites More sharing options...
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