Newsletter module: invalid email address error

[Valentina Calzature]

Hello,

I have PS 1.6.1 - Leo Alaska theme

When  try to subscribe to the newsletter from frontend , with Newsletter Blockmodule, it alwats gives me "invalid email address" error.

However, If I go in advanced settings in PS and in "email" I see loads of emails entered by customers. how is that possible? And, how do I check that the opt-in works?

Thank you

Valentina

[SmartDataSoft]

@Valentina Calzature

If you share the site url , then we can investigate that via google chrome console , , can you also enable the error mode. some time some other error the response json break and java script show error message

 

Thank you

[Valentina Calzature]

Thank you!

The url is http://www.valentinacalzaturefirenze.com/ , you can see the newsletter at the bottom of the webpage.

15 hours ago, SmartDataSoft said:

can you also enable the error mode. some time some other error the response json break and java script show error message

on this I am afraid I don't have the competence to follow

Valentina

 

[SmartDataSoft]

Hello, I have investigate in your site and found that when click the newsletter module button, it auto refresh the page and then show error. I think the error is inside the code module. You can check your theme overwrite the newsletter module template, you can rename that and check some time code module overwrite from theme made this issue.

 

 

[Valentina Calzature]

Thank you.

I have renamed the theme newsletter module, now the website uses the native newsletter module, but it has the same error (email not valid). I don't know if I have done the right thing?

[SmartDataSoft]

In 1.6.x what i remember the message show on top of the page. This kind of error occurs only if their is any error generate from the site. can you check your error log.

Thank you

[Valentina Calzature]

In backend, advanced parameters/ logs, there is nothing related to this issue.

Also when I check for any kind of logs there is nothing

Thank you