JustCurious Posted April 27, 2011 Share Posted April 27, 2011 It's more than a month that I'm trying to contact PS in order to use this e-commerce platform for my customers, but I had no reply at all.I used your site form, your support email and the live chat of PrestaBox.I was only able to get your support pricing list from the kind girl at PrestaBox, but nobody replied to my request for further explanation about your services.I'm really disappointed!Is this the standard level of PrestaShop Customer Service?What I have to do to get in touch with you, have my questions answered and start to use PrestaShop?Hope finally to find some help on this forum............... Link to comment Share on other sites More sharing options...
tomerg3 Posted April 27, 2011 Share Posted April 27, 2011 If you have a specific question or problem, post it properly:* Don't uppercase the entire title, or it will be zapped.* Use the title to describe the problem or pose a question.* Include all the information about your setup (PS version, server etc..) Link to comment Share on other sites More sharing options...
JustCurious Posted April 27, 2011 Author Share Posted April 27, 2011 Thanks, but are you a staff member of PrestaShop team?In fact I need both commercial and technical info from PS about their support plans, I contacted them many times via mail or web form but after about 30 days I didn't get any reply!I was only able to chat live twice on PrestaBox and they promised me to forward my messages to PS team in order to get asap a reply.But again nobody replied me...... Link to comment Share on other sites More sharing options...
tomerg3 Posted April 27, 2011 Share Posted April 27, 2011 I am not a part of the PS team, just a moderator on the forum.as I mention before, posts with all caps in the title will be deleted. Link to comment Share on other sites More sharing options...
JustCurious Posted April 27, 2011 Author Share Posted April 27, 2011 Sorry for the title caps, I didn't know.Can you suggest me the right way to get in touch with PS team?Thanks Link to comment Share on other sites More sharing options...
tomerg3 Posted April 27, 2011 Share Posted April 27, 2011 It depends on what you want to ask, if you have questions regarding software from the addon store, you should use the contact form on that page.PS team does not offer general support for general questions, that is what the forum is for, if you have any bugs or feature requests, use the bug tracker. Link to comment Share on other sites More sharing options...
JustCurious Posted April 27, 2011 Author Share Posted April 27, 2011 simply I have intention to start using PS as the e-commerce platform for my customers, so I tried to contact them with some commercial and technical questions in order to be sure that PS is the righ product for my needs.but after 30 days and many attempts nobody replied me. Link to comment Share on other sites More sharing options...
tomerg3 Posted April 27, 2011 Share Posted April 27, 2011 That is what this forum is for, Prestashop doesn't actually build or customize websites. Link to comment Share on other sites More sharing options...
JustCurious Posted April 27, 2011 Author Share Posted April 27, 2011 Here my questions, I'll be happy to get some answers here.Thanks in advance for your help.Question #1 was a commercial question.2) I need a certain level of customization as for themes and appearance of the online store, will your Bronze Plus Support be enough to do that (we have the graphics, HTML, CSS, etc. skills needed) or we'll have to buy a custom theme?3) browsing your Live Shops page, a customer found of his liking the site top couteaux com and its theme. Will be possible to get a similar lay out/theme (surely more simplified)? and what will be needed in order to do that?4) if we want to use Visa, Mastercard and PayPal as payment methods, will your payment module be enough or there will be any additional cost or module to buy? Link to comment Share on other sites More sharing options...
tomerg3 Posted April 27, 2011 Share Posted April 27, 2011 2) I think you have the "Bronze" certification of agencies confused, there is no free support / help with customizing a theme, you can hire a developer to help out if you don't know how to, you can also ask specific questions in the forum (after you search that they were not asked and answered before).3) Prestashop does not offer this, you can try to contact the shop you like and ask them about the theme, although most decent shops either build their own custom theme, or customize a pre made one.4) It depends on which payment gateway you use, PS comes with a few free payment modules, and other which you can purchase. Link to comment Share on other sites More sharing options...
JustCurious Posted April 27, 2011 Author Share Posted April 27, 2011 2) I think you have the "Bronze" certification of agencies confused, there is no free support / help with customizing a theme, you can hire a developer to help out if you don't know how to, you can also ask specific questions in the forum (after you search that they were not asked and answered before). According to the received PS pricing list (Offre support et installation Prestashop Février 2011) "Modifications graphiques ou du code du thème" are included with "Support Bronze Plus". Link to comment Share on other sites More sharing options...
tomerg3 Posted April 27, 2011 Share Posted April 27, 2011 I am not familiar with that, so I may be wrong about this, but it's news to me. Link to comment Share on other sites More sharing options...
JustCurious Posted April 27, 2011 Author Share Posted April 27, 2011 tomerg3,you're right: this is the reason why I want to get in touch directly with PS staff.I need they make things clear.... Link to comment Share on other sites More sharing options...
JustCurious Posted May 10, 2011 Author Share Posted May 10, 2011 Still no reply from PrestaShop.I even called them explaining what I need and forwarding my mail with questions.Never heard back from them.By chance I was in France and just in Paris the exact day that they had the Prest'Apéro.So I went there, where I met the PrestaShop team and I knew one of the founders.Very kind and smart guy.He gave me his personal email, so I mailed him last Friday.Hope finally to get answers needed and to start using PS asap. Link to comment Share on other sites More sharing options...
Bruno Leveque Posted May 10, 2011 Share Posted May 10, 2011 Dear Fabio,Thank you very much for coming to the last PrestApéro in Paris last week, we had a great time!I have received your email and I just answered all your questions, I hope this will help Be assured that the PrestaShop team makes every effort to answer all incoming requests.I will personally ensure that you are satisfied with the solutions we have provided in regard to your questions.Sincerely, Link to comment Share on other sites More sharing options...
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