jaferber Posted September 19, 2021 Share Posted September 19, 2021 Hola, Tengo la tienda con la versión 1.7.5 y desde hace unos días me ha surgido un problema con la versión en el móvil que afecta a los artículos creados en las últimas semanas. Si entro por ejemplo en el siguiente artículo desde el ordenador: https://suministrosdelsol.com/es/paneles-solares/992-panel-solar-amerisolar-430W-AS-6M-HC-mono-perc.html puedo incrementar en uno el número de unidades y añadirlo a la cesta sin problemas. Pero si hago esto mismo en el móvil o en una tablet, la web me cambia la imagen del artículo y me añade los atributos de otro artículo, mezclado precios y sin poder avanzar la compra inicial... He tratado de hacerlo desde el navegador del ordenador, utilizando la vista de diseño adaptada a la versión móvil para rastrear el código, pero no he conseguido repetir el comportamiento... Solo pasa con el móvil y la tablet. La verdad es que no se si quiera cómo investigarlo.... Gracias por adelantado, Jose 1279354303_WhatsAppVideo2021-09-19at19_21_48.mp4 Link to comment Share on other sites More sharing options...
Nickz Posted September 19, 2021 Share Posted September 19, 2021 Opens in my mobile, you might have a restrictive browser, try duckduckgo as an app Link to comment Share on other sites More sharing options...
jaferber Posted September 19, 2021 Author Share Posted September 19, 2021 Thank you for your answer, but the problem is that I have been receiving calls from new customers who have this problem for days. Link to comment Share on other sites More sharing options...
Nickz Posted September 19, 2021 Share Posted September 19, 2021 Just tell them to use a different browser. If they choose to use a restrictive browser you cannot do a thing to make it work. Link to comment Share on other sites More sharing options...
jaferber Posted September 21, 2021 Author Share Posted September 21, 2021 Thanks again for your reply, but I can't do that. I receive many new visits every day from people who directly enter my website and make a direct purchase. This has been working like this for several years. I have had this problem for less than a month. In addition, I have also tried duckduckgo and the same thing happens to me. There is something wrong that only affects the mobile version of my website Link to comment Share on other sites More sharing options...
jaferber Posted September 26, 2021 Author Share Posted September 26, 2021 Alguna idea? Link to comment Share on other sites More sharing options...
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