HenriqueDS Posted September 6, 2021 Share Posted September 6, 2021 (edited) Lately we've been having some bugs in the backend where our customers suddenly are unable to complete payments through our HiPay payments gateway and don't even receive the payment e-mails even though paypal still works. Other than that, when we try to change the order status it takes more than one attempt until it finally changes. I went to check the error log and this is the output I got. [05-Sep-2021 20:58:38 Europe/Lisbon] PHP Fatal error: Class 'Swift_Preferences' not found in /home/boutiqu6/public_html/tools/swift/preferences.php on line 9 How can I fix this? No changes were made that would let this happen Edited September 6, 2021 by HenriqueDS (see edit history) Link to comment Share on other sites More sharing options...
Inform-All Posted September 6, 2021 Share Posted September 6, 2021 Could you check in the backend at "Advanced Parameters > Information" if you have some errors or missing items there? If so, please share them with us. Also, what Prestashop and PHP version are you using? Link to comment Share on other sites More sharing options...
HenriqueDS Posted September 6, 2021 Author Share Posted September 6, 2021 PrestaShop 1.6.1.8 PHP 5.6.40 Doesn't display any kind of error or missing items Link to comment Share on other sites More sharing options...
Inform-All Posted September 6, 2021 Share Posted September 6, 2021 I would strongly advice to upgrade your Prestashop! It's a bit hard to help (debug) your problem of a Prestashop version from October 2016. It seems like some tools might no be reachable anymore, check if your permissions are still correct on the files and folders in your public_html/tools folder. Link to comment Share on other sites More sharing options...
HenriqueDS Posted September 6, 2021 Author Share Posted September 6, 2021 1 hour ago, Inform-All said: I would strongly advice to upgrade your Prestashop! It's a bit hard to help (debug) your problem of a Prestashop version from October 2016. It seems like some tools might no be reachable anymore, check if your permissions are still correct on the files and folders in your public_html/tools folder. Every file seems to be 0644 and folders 0755. Is it safe to upgrade my PS? Won't it mess up any kind of integrations or modules? Link to comment Share on other sites More sharing options...
HenriqueDS Posted September 6, 2021 Author Share Posted September 6, 2021 I am also getting an error 500 when I try to resend an e-mail 1 Link to comment Share on other sites More sharing options...
Inform-All Posted September 7, 2021 Share Posted September 7, 2021 Then it looks like some modules in your PHP is missing some extensions. Try to resend a email while your shop is in debug mode. Upgrading to Prestashop 1.7 is a rather big task. And quite some modules not be comaptible. Link to comment Share on other sites More sharing options...
Inform-All Posted September 8, 2021 Share Posted September 8, 2021 21 hours ago, Larry Burton said: I have exactly the same problem, did you find a solution?? Please put your shop in debug mode, and try again. You will get an error message, with that message i might be able to help. Link to comment Share on other sites More sharing options...
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