Email issues

[ErrandsZa Sky]

Hi there,

Could anyone assist. Having issues with clients not receiving order confirmation emails. I also don't get a notification email for orders made. There's a pop up message of email sent but nothing appears in the in box or spam. 

Any help will be appreciated. I have zero IT experience, lay man's terminologies will go a long way to assist.

 

Thank you

[ecommerce16]

install and configure mail alert module

[ErrandsZa Sky]

Hi. I have no idea what that means

13 hours ago, ecommerce16 said:

install and configure mail alert module

Hi. I have no clue what that is

[ecommerce16]

you have to download and install this module(and configure it after installing). I hope you can install a module? Because thats at least a basic thing

 

https://addons.prestashop.com/en/emails-notifications/24547-mail-alerts.html

[ErrandsZa Sky]

Honestly, I don't know how to. Will have to ask someone to assist. This is way out of my league

 

[ecommerce16]

then indeed its a good idea to get help with configuring your shop. At the other hand there are so much tutorials on youtube. It is possible to learn it. But if installing a module is not done for you, you better ask help otherwise you can also destroy your shop.