Email not sent

[Sy743966]

Hi all,

I have PrestaShop 1.7.6.4 with php 7.3 and mysql 5.5.60.

Until August 2nd, all mails were sent and received correctly.

But from August 2nd, Mails are not received by customers.

I've tried to send test email with the prestashop test function, this works.

I've tried with php mail function and smtp parameters with test email, this works.

I've tried to send plain text mail from contact form, this works. html mail from contact form doesn't work.

I've tried to resend payment html mail, this doesn't work, and I've tried to resend payment confirmation plain text mail and this doesn't work.

I've checked the dates from html and txt mails files. there is no change after Aug 2nd.

I've contacted the web service provider and they tell that there is no problem with their smtp server.

Any Idea ?

In advance thanks.

Regards.

Sylvain.

[Inform-All]

26 minutes ago, Sy743966 said:

Hi all,

I have PrestaShop 1.7.6.4 with php 7.3 and mysql 5.5.60.

Until August 2nd, all mails were sent and received correctly.

But from August 2nd, Mails are not received by customers.

I've tried to send test email with the prestashop test function, this works.

I've tried with php mail function and smtp parameters with test email, this works.

I've tried to send plain text mail from contact form, this works. html mail from contact form doesn't work.

I've tried to resend payment html mail, this doesn't work, and I've tried to resend payment confirmation plain text mail and this doesn't work.

I've checked the dates from html and txt mails files. there is no change after Aug 2nd.

I've contacted the web service provider and they tell that there is no problem with their smtp server.

Any Idea ?

In advance thanks.

Regards.

Sylvain.

Hi,

You should lower your PHP version to PHP 7.2
Prestashop 1.7.7 accepts PHP 7.3 your version does not yet.
(more info here)

[Sy743966]

3 hours ago, Inform-All said:

Hi,

You should lower your PHP version to PHP 7.2
Prestashop 1.7.7 accepts PHP 7.3 your version does not yet.
(more info here)

hi,

I've  tried with php 7.2 and it doesn't work better.

Any idea ?

In advance thanks.

Regards

[Inform-All]

Have you asked your hosting provider if there are any logs available?

[Sy743966]

33 minutes ago, Inform-All said:

Have you asked your hosting provider if there are any logs available?

I have access to the access log.

I've asked whether there is something wrong with the smtp server and they answered that everything is OK.

I've made a test on an order of my own user by changing the email address to a non existing email address and I get a 550 return message from the smtp server. So i deduce that Prestashop is not in cause but there is something in between that doesn't work.

In fact, the address is a gmail address and google regards these emails as spam.

Thanks for your answer.