How to filter Customer Messages

[webthinkers]

Hi,

Can someone help us with filtration of messages under customer service > customer service

How can we block unwarted messages ?

Thanks in advance

[SmartDataSoft]

1 hour ago, webthinkers said:

Hi,

Can someone help us with filtration of messages under customer service > customer service

How can we block unwarted messages ?

Thanks in advance

Normally in back end their is not option to filter the inquiry message. The easies solution is to use google captcha in contact us page,So that user are not able to post without validate the captchas 

 

Other wise you are not able to prevent spamming in your site.

 

Thank you

[sting5]

I do highly recommend adding 2-step prevention when it comes to stopping spam:

1 Step - install eicaptcha module (https://github.com/nenes25/eicaptcha - both 1.6.x and 1.7.x are available).

2 Step - modify 2 files in Your Prestashop to avoid bots from passing through captcha easily: https://github.com/PrestaShop/PrestaShop/pull/8168/files

 

Both aren't necessary, really... but (at least for me) eicaptcha module alone could handle only around 70-80% of spam messages. Some went through. So 2nd tool killed it.

[Knowband Plugins]

You can use reCAPTCHA module to increases the website's security and provides protection against spam, abuse, and bots.
Please find the below link to check various reCAPTCHA modules available on Addons Store.
https://addons.prestashop.com/en/search?search_query=recaptcha

[andrewso]

On 9/9/2021 at 2:16 PM, sting5 said:

I do highly recommend adding 2-step prevention when it comes to stopping spam:

1 Step - install eicaptcha module (https://github.com/nenes25/eicaptcha - both 1.6.x and 1.7.x are available).

2 Step - modify 2 files in Your Prestashop to avoid bots from passing through captcha easily: https://github.com/PrestaShop/PrestaShop/pull/8168/files

 

Both aren't necessary, really... but (at least for me) eicaptcha module alone could handle only around 70-80% of spam messages. Some went through. So 2nd tool killed it.

Hello.
I don't quite understand what the procedure is. Do I have to replace the files with the ones you indicate in step 2?

Edited September 22, 2021 by andrewso (see edit history)

[sting5]

Hi Andrew,

No, You need to edit Your own files (make copies of originals first to be safe..!).

Green rows shows text added (use number index to see where they are), and red rows shows what to delete. So edit files, watch changes carefully and it'll pass like a dream.