Error message and Customer can't checkout

[leandoan]

OK I searched thru here and tried but if anyone can help.  I am not understanding this.  I get an error from customer once in awhile and it says to provide link but don't know what that means or last to contact

A customer encountered a processing payment error :
Customer identifier: 978
Cart identifier: 2528
PayPal order identifier: 32U40988AA841625B
Exception identifier: 48
Exception detail: Payer has not yet approved the Order for payment. The payer has not yet approved payment for the order. Redirect the payer to the rel:approve URL that was returned in the HATEOAS links in the create order response or provide a valid payment_source in the request.

If you need assistance, please contact our Support Team on PrestaShop Checkout configuration page on Help subtab.

 

I just want to understand is this something on their side about the payment.

Not sure what this means can somebody tell me what creates this so I can explain it to customer

[Nickz]

i understand that it is harsh to encounter such an error:

Quote

Error message and Customer can't checkout

State when did it happen, just once? Only for him? Can you repeat the order?

PS Version, PHP Version, Shared server? Any module involved?