My prestashop does not send e-mails when the order status in the external program changes

[lukyno15]

Hello,

I have some problem. I have an external program connected to the prestashop - name is : Oberon - Agenda Firmy(Oberon Center).

When i change the status of an order in my prestashop, everything changes in my external program as well and e-mail will also be sent to the customer. 

But if i change the status of the order in my external program, then everything will also change in prestashop, but email does not send to the customer and customer is not notified about the change in the status of the order.

Does anyone know how this can be changed? Using php code or some module or whatever?

Thank you so much.  

[Nickz]

1 hour ago, lukyno15 said:

Does anyone know how this can be changed? Using php code or some module or whatever?

You need to expose more details like prestashop version, where do you host things like that.

[lukyno15]

I'm using prestashop 1.7.7.4, 10.4.19-MariaDB, Version PHP: 7.3.28 and so far I'm doing it on the localhost.

[Kogkalidis]

Probably there is some code in the respective controller that fires a hook on update.

The connector modules "speaks" directly to the database. That's why you see the changes but no email.