Prestashop 1.7.7.4 hangs when saving email translation

[Higino]

So I have debug turned on and cache turned off to try and troubleshoot this thing, with no luck so far.

When I try to edit core email body translations, specifically in the payment_error email, and I save my changes, it just hangs there, the tab tells me It's thinking, trying to do something, but it just hangs. It even happened that a security pop up appeared after a while saying my activity was suspicious because presumably I was making too many requests to the linux server in a row. I assume that's the hosting server.

Nothing new appears on the debugger nor the inspect console. After a while it just gives me a 504 gateway timeout error.

There's no payment_error email on my theme's translations so I'm assuming PS is using the core email that it probably falls back to if the theme has no replacement. 

What can I do to investigate further?

Thanks!

Edited August 11, 2021 by Higino (see edit history)

[Higino]

Still no clues. Other people have gone through something similar it seems, but it didn't pertain to the same email translations and the symptom wasn't quite the same. In my case, the browser just hangs, waiting for some sort of response that it never gets.

[SmartDataSoft]

Please increase your memory limit from the php settings. and also max input var above 1000 , hope it will solve your issues

 

Thank you

[Higino]

On 8/13/2021 at 7:28 PM, SmartDataSoft said:

Please increase your memory limit from the php settings. and also max input var above 1000 , hope it will solve your issues

 

Thank you

Hey!

So I changed the memory limit to 1GB and the max input vars to 5000 but I get the same exact result. Didn't notice any changes in wait time or anything like that, it just forwarded me to a "page not found" page on the website rather than giving me a 500 error.

I'm really confused.

Thanks!

[ComGrafPL]

1 minute ago, Higino said:

Hey!

So I changed the memory limit to 1GB and the max input vars to 5000 but I get the same exact result. Didn't notice any changes in wait time or anything like that, it just forwarded me to a "page not found" page on the website rather than giving me a 500 error.

I'm really confused.

Thanks!

Did you try on other internet browser ( private tab )?

[Higino]

35 minutes ago, ComGrafPL said:

Did you try on other internet browser ( private tab )?

I use Opera, I tried testing with Brave on a private window and Chrome on a normal window. Same result I'd say.

Here's what I had on the URL if it helps with the troubleshooting: https://www.sacocomrodas.pt/truztruz/index.php?controller=AdminTranslations&submitTranslationsMails=1&token=74a9279b52872edae02843e1c40e1452