Higino Posted August 4, 2021 Share Posted August 4, 2021 (edited) Prestashop version 1.7.7.4 For whatever reason some pages are now giving off an error 500 when trying to access them. Example: https://www.sacocomrodas.pt/content/9-locais-de-entrega Example of a page that still works: https://www.sacocomrodas.pt/contacte-nos Notice how the second one doesn't have the "content" bit. Could that be a clue? Could this be related to translations? It seems to me this is only happening with custom created pages. Pages such as the contact us page, login page, product list page and other pages that are pre-built are still working normally. Why would that happen? Here's some info from the debugger: I have some stuff that hasn't been translated yet but they're unimportant phrases and I've never had a problem before. Site's in Portuguese and English is disabled. I only enable English when I need to edit a new product's name because of a PS bug where the name of the new product won't show on the Catalog unless I also type in an English version for that product's name. Thanks in advance for the help. Edited August 5, 2021 by Higino (see edit history) Link to comment Share on other sites More sharing options...
Shabab Posted August 4, 2021 Share Posted August 4, 2021 9 minutes ago, Higino said: Prestashop version 1.7.7.4 For whatever reason some pages are now giving off an error 500 when trying to access them. Example: https://www.sacocomrodas.pt/content/9-locais-de-entrega Example of a page that still works: https://www.sacocomrodas.pt/contacte-nos Notice how the second one doesn't have the "content" bit. Could that be a clue? Could this be related to translations? It seems to me this is only happening with custom created pages. Pages such as the contact us page, login page, product list page and other pages that are pre-built are still working normally. Why would that happen? Here's some info from the debugger: I have some stuff that hasn't been translated yet but they're unimportant phrases and I've never had a problem before. Site's in Portuguese and English is disabled. I only enable English when I need to edit a new product's name because of a PS bug where the name of the new product won't show on the Catalog unless I also type in an English version for that product's name. Thanks in advance for the help. Hi, Your website is in maintenance mode. please off maintenance mode so that we test it. thanks Link to comment Share on other sites More sharing options...
Higino Posted August 4, 2021 Author Share Posted August 4, 2021 Disabled maintenance. Link to comment Share on other sites More sharing options...
Shabab Posted August 4, 2021 Share Posted August 4, 2021 5 minutes ago, Higino said: Disabled maintenance. Thank let me check it Link to comment Share on other sites More sharing options...
Shabab Posted August 4, 2021 Share Posted August 4, 2021 @Higino Please enable debug mode. Link to comment Share on other sites More sharing options...
Higino Posted August 4, 2021 Author Share Posted August 4, 2021 Just now, uzishabab said: @Higino Please enable debug mode. Enabled. Thanks for the help man. Link to comment Share on other sites More sharing options...
Shabab Posted August 4, 2021 Share Posted August 4, 2021 postcodeblocker disable this module and check your store. Link to comment Share on other sites More sharing options...
SmartDataSoft Posted August 4, 2021 Share Posted August 4, 2021 @Higino The problem comes from postcodeblocker module in front end it is not accessible. If you are able to log in backend clear the cache after disable the module also from var/cache/prod and va/cache/dev The module may be disable but PCBCmsWidgetHelper class can't be include that is why it show error. Thank you Link to comment Share on other sites More sharing options...
Higino Posted August 4, 2021 Author Share Posted August 4, 2021 So, when I try disabling it it gives me an error: Error! Cannot reset module postcodeblocker. The module is invalid and cannot be loaded. The thing is I really need this module to finish the project, and I just purchased it recently and things seemed to work well. But I think the smartest thing to do here might be to ask the developers of this module for help, since I paid for the module. Thanks guys! Link to comment Share on other sites More sharing options...
SmartDataSoft Posted August 4, 2021 Share Posted August 4, 2021 @Higino For temporary you can disable that module and check it work or not. If your site work again. Then you can contact the module developer for support. Hope they will give support as you paid for that Thank you Link to comment Share on other sites More sharing options...
Shabab Posted August 5, 2021 Share Posted August 5, 2021 15 hours ago, Higino said: So, when I try disabling it it gives me an error: Error! Cannot reset module postcodeblocker. The module is invalid and cannot be loaded. The thing is I really need this module to finish the project, and I just purchased it recently and things seemed to work well. But I think the smartest thing to do here might be to ask the developers of this module for help, since I paid for the module. Thanks guys! Hi, yes it's better way to solve your issue. Link to comment Share on other sites More sharing options...
Higino Posted August 5, 2021 Author Share Posted August 5, 2021 Hi guys, the dev solved it. It was a bug related to some case sensitive names and It's been patched and included in the newer versions. If you're looking for a module that limits shipping to certain zip codes/ postal codes, I think this is the best one out there right now. https://addons.prestashop.com/en/shipping-costs/8716-post-zip-code-blocker.html Link to comment Share on other sites More sharing options...
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