Home page don't load when the slider image is active

[SaraCastro]

Hi, 

I have bought a theme https://themeforest.net/item/cucina-kitchen-mega-store-responsive-prestashop-themes/23713177 
And unfortulatly i bought support too but it's impossible to contact the developer. As the website is getting ready, i have face a problem that is related to the image slider module that came with the theme.

When the module is active the home page don't load at the first time, only when i refresh it, that happens in every browser except on mozila firefox. The prestashop version is 1.7.6.7.7, heres a link to my website https://acenor.pcsolution.pt/

Can anyone give a help?

Tks

[SmartDataSoft]

@SaraCastro

Slider or other things break for js related issue. I just saw your site a function call which missing in custom.js

$(...).fancybox is not a function
  
  /*=============fancybox============*/
$(document).ready(function() {      
    $("a.grouped_elements").fancybox({
        'speedIn'       :   600, 
        'speedOut'      :   200, 
        'overlayShow'   :   false
    });
});

You can investigate this ,hope it will resolve the issue if you comment this line

 

Thank you

[SaraCastro]

3 hours ago, SmartDataSoft said:

@SaraCastro

Slider or other things break for js related issue. I just saw your site a function call which missing in custom.js

$(...).fancybox is not a function
  
  /*=============fancybox============*/
$(document).ready(function() {      
    $("a.grouped_elements").fancybox({
        'speedIn'       :   600, 
        'speedOut'      :   200, 
        'overlayShow'   :   false
    });
});

You can investigate this ,hope it will resolve the issue if you comment this line

 

Thank you

Hi, thank you so much for replay! I've comment the line but it doesn't solve the issue... 

Any more ideas? 

Thanks 

[SmartDataSoft]

Hello, the cache is not clear that is why the file show the code their,. you can clear the cache and also browser cache and check

 

thank you

[SaraCastro]

1 hour ago, SmartDataSoft said:

Hello, the cache is not clear that is why the file show the code their,. you can clear the cache and also browser cache and check

 

thank you

Hi again, I have clear the cache, and tested on a browser that always clear all cache, and the issue persists...  🤦‍♀️
If you have a chance please check on Mozila Firefox, because in this browser it loads everytime! 

Do you think that is possible to be related to the issue that i attached?

 

Thank you very much for your time!
Sara