RiverparkAquatics Posted July 14, 2021 Share Posted July 14, 2021 For the past few days the back entrance to our website has been given us HTTP ERROR 500 and we have not found any way of bringing it back online so I am looking for a few suggestions? Link to comment Share on other sites More sharing options...
Pravesh Singh Posted July 15, 2021 Share Posted July 15, 2021 Hello, Please enable the debug mode to see the error. to enable the debug mode just follow the below steps - Performance -> Debug mode once the debug mode is enable you see the error. which help to find the solution. Kind regards Pravesh Singh Link to comment Share on other sites More sharing options...
RiverparkAquatics Posted July 15, 2021 Author Share Posted July 15, 2021 3 hours ago, Pravesh Singh said: Hello, Please enable the debug mode to see the error. to enable the debug mode just follow the below steps - Performance -> Debug mode once the debug mode is enable you see the error. which help to find the solution. Kind regards Pravesh Singh Thanks for your reply. The error is on the admin page so how do I go about that with being able to access the back end of the website? Regards Link to comment Share on other sites More sharing options...
Nickz Posted July 15, 2021 Share Posted July 15, 2021 On 7/14/2021 at 5:33 AM, RiverparkAquatics said: For the past few days the back entrance to our website has been given us HTTP ERROR 500 Undo what you have done. Do have a backup if not its time to prepare one. Link to comment Share on other sites More sharing options...
RiverparkAquatics Posted July 16, 2021 Author Share Posted July 16, 2021 I have done a backup to a week ago when it was all working fine but I still get the HTTP ERROR 500 for the /adminceo page, leaving me unable to view our website orders. Link to comment Share on other sites More sharing options...
SmartDataSoft Posted July 16, 2021 Share Posted July 16, 2021 (edited) @RiverparkAquatics 1 .You can remove files inside the cache folders , 2.then enable the debug mode and check what kind of error it comes. 3. disable all module from ftp modules folder if you are unable log in backend. 4. Then change the php version and clear server level cache. Hope this will help you to solve. If you send your information i can check to help you. Thank you Edited July 16, 2021 by SmartDataSoft (see edit history) Link to comment Share on other sites More sharing options...
Nickz Posted July 16, 2021 Share Posted July 16, 2021 @SmartDataSoftI think removing the cache folder is a bit overdoing it, delete its contents and leave index.php intact would be better. Link to comment Share on other sites More sharing options...
Nickz Posted July 16, 2021 Share Posted July 16, 2021 6 hours ago, RiverparkAquatics said: I have done a backup to a week ago when it was all working fine but I still get the HTTP ERROR 500 for the /adminceo page, leaving me unable to view our website orders. inquiere at your hosting if they haven't phased out any php version. What theme is it, which Prestashop Version number are you using? Where do you host? Link to comment Share on other sites More sharing options...
musicmaster Posted July 16, 2021 Share Posted July 16, 2021 Start with enabling debug mode so that you can see what the error is about. Link to comment Share on other sites More sharing options...
joseantgv Posted July 16, 2021 Share Posted July 16, 2021 En 15/7/2021 a las 1:35 PM, RiverparkAquatics dijo: Thanks for your reply. The error is on the admin page so how do I go about that with being able to access the back end of the website? Regards From If you don't have access to back-office, so activate debug mode as by the same way as described below for for PS 1.5 - 1.6 PrestaShop 1.5.3 -- 1.6 open file: config/defines.inc.php (using FTP or hosting control panel) change false-->true: define('_PS_MODE_DEV_', false); define('_PS_MODE_DEV_', true); Link to comment Share on other sites More sharing options...
RiverparkAquatics Posted July 17, 2021 Author Share Posted July 17, 2021 This is the message that comes up on /adminceo when changing it to true. Deprecated: Function get_magic_quotes_gpc() is deprecated in /home/customer/www/riverpark.biz/public_html/config/defines.inc.php on line 143 Deprecated: array_key_exists(): Using array_key_exists() on objects is deprecated. Use isset() or property_exists() instead in /home/customer/www/riverpark.biz/public_html/Adapter/Adapter_EntityMapper.php on line 84 Link to comment Share on other sites More sharing options...
Nickz Posted July 17, 2021 Share Posted July 17, 2021 (edited) 9 minutes ago, RiverparkAquatics said: Deprecated: array_key_exists(): looks as if you are little too advanced on your php version Edited July 17, 2021 by Nickz (see edit history) Link to comment Share on other sites More sharing options...
SmartDataSoft Posted July 17, 2021 Share Posted July 17, 2021 @RiverparkAquatics The error is related to php version compatibility of your PrestaShop version. Which version and and PrestaShop 1.6.x you are using. Can can lower down the php version and check. Thank you Link to comment Share on other sites More sharing options...
RiverparkAquatics Posted July 17, 2021 Author Share Posted July 17, 2021 Thanks for the quick repsonses. How do I go about lowering the php version? Link to comment Share on other sites More sharing options...
RiverparkAquatics Posted July 17, 2021 Author Share Posted July 17, 2021 I'm not entirely sure of the version of prestashop, it is not the latest version as we have previous issues when doing an update so we went back to what it was before. Link to comment Share on other sites More sharing options...
Nickz Posted July 17, 2021 Share Posted July 17, 2021 6 minutes ago, RiverparkAquatics said: I'm not entirely sure of the version of prestashop, it is not the latest version as we have previous issues when doing an update so we went back to what it was before. I reckon you are over your head on this. PM me if needed. Have you installed php-fpm? Link to comment Share on other sites More sharing options...
RiverparkAquatics Posted July 17, 2021 Author Share Posted July 17, 2021 The website was created for us so I don't do anything outside of changing/creating listings and quantities available of items. Link to comment Share on other sites More sharing options...
Nickz Posted July 17, 2021 Share Posted July 17, 2021 52 minutes ago, RiverparkAquatics said: The website was created for us so I don't do anything outside of changing/creating listings and quantities available of items. Prestashop needs a prepared environment in order to function well. You can't just upload it and expect it to work. Link to comment Share on other sites More sharing options...
gasparpulgas Posted July 18, 2021 Share Posted July 18, 2021 AUUUXIILIIIOOOOOOOO activé el modo de depuracion y ya no puedo entrar ni al backoffice y mi tienda se cayó 😓 que hagooo? Link to comment Share on other sites More sharing options...
Nickz Posted July 18, 2021 Share Posted July 18, 2021 24 minutes ago, gasparpulgas said: activé el modo de depuracion y ya no puedo entrar ni al backoffice y mi tienda se cayó Que error tenia antes de activar depurar? Que sistema es, php version, theme, PS version. Que hiciste? Link to comment Share on other sites More sharing options...
joseantgv Posted July 19, 2021 Share Posted July 19, 2021 hace 11 horas, gasparpulgas dijo: AUUUXIILIIIOOOOOOOO activé el modo de depuracion y ya no puedo entrar ni al backoffice y mi tienda se cayó 😓 que hagooo? You are using an incorrect PHP version for your PS version: https://devdocs.prestashop.com/1.7/basics/installation/system-requirements/#php-compatibility-chart Link to comment Share on other sites More sharing options...
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