unreachable web site

[FAHMI RACHID]

Hello everybody ,

I have a huge problem I cannot reach my web site ,

I call the hosting compagny and they confirm all is ok at their side ,

what can I do to fix out this problem .

your help is highly appreciated 

below msg got from google browser :

 

Ce site est inaccessible

www.......................ma a mis trop de temps à répondre.

Voici quelques conseils :

Vérifier la connexion

Vérifier le proxy et le pare-feu

Exécutez les diagnostics réseau de Windows

ERR_CONNECTION_TIMED_OUT

 

 

 

[Jilardo]

Give more details with a description of the problem: you cannot enter the admin panel or the site itself does not work?

[Danny]

18 hours ago, FAHMI RACHID said:

Hello everybody ,

I have a huge problem I cannot reach my web site ,

I call the hosting compagny and they confirm all is ok at their side ,

what can I do to fix out this problem .

your help is highly appreciated 

below msg got from google browser :

 

Ce site est inaccessible

www.......................ma a mis trop de temps à répondre.

Voici quelques conseils :

Vérifier la connexion

Vérifier le proxy et le pare-feu

Exécutez les diagnostics réseau de Windows

ERR_CONNECTION_TIMED_OUT

 

 

 

It's not unusual for a server to have sometimes these kind of errors (expecially shared-hosting). Generally they are temporary and things settle on their own.

If this is not your case, you can check inside cdpanel the options of php.ini...

find max_execution_time and increase the value (if it's 30sec increase to 60).

Inside the options, increase also the value memory_limit to 512/1024M.

Then check inside your browser options if the client is working throught a proxy, eventually disable it. Then clear the cache and cookies of your browser.

Open cmd (windows) and ping your website.... ping www.yourwebsite.com. If output is ok (data-packets are transferred), your site is online, so don't worry, maybe just a temporary server problem.

Danny

[FAHMI RACHID]

Hello Jilardo 

thanks for your replay to my request ,

Both Admin-Panel and Web site are not reachable .

 

[FAHMI RACHID]

6 hours ago, Jilardo said:

Give more details with a description of the problem: you cannot enter the admin panel or the site itself does not work?

Hello Jilardo 

thanks for your replay to my request ,

Both Admin-Panel and Web site are not reachable .

[FAHMI RACHID]

51 minutes ago, Danny said:

It's not unusual for a server to have sometimes these kind of errors (expecially shared-hosting). Generally they are temporary and things settle on their own.

If this is not your case, you can check inside cdpanel the options of php.ini...

find max_execution_time and increase the value (if it's 30sec increase to 60).

Inside the options, increase also the value memory_limit to 512/1024M.

Then check inside your browser options if the client is working throught a proxy, eventually disable it. Then clear the cache and cookies of your browser.

Open cmd (windows) and ping your website.... ping www.yourwebsite.com. If output is ok (data-packets are transferred), your site is online, so don't worry, maybe just a temporary server problem.

Danny

Hello ,

thanks for your help I will try to execute those steps sand will let you know .

[SmartDataSoft]

@FAHMI RACHID

We also face this kind of issues. when we increase the memory limit the issue is solved.

 

Hope your issue is solved. If you one is live site you can enable the debug mode it will show you the error

 

Thank you