Fatal Error in product.php (Product::$productPropertiesCache)

[@diegofrancesco]

Hello, 
I have blank page issues and I think they are due to the related products module (v1.0.3 by knowband). The problem occurs when this module is active. I get blank page on categories and product pages (Home still working).

By activating debug mode they achieve this:

FatalThrowableError in Product.php line 236: 
Access to undeclared static property: Product::$productPropertiesCache

But I can't understand, how should I interpret this error?

I had already used this form on the site and had no problems. I reactivated it and I get this problem, but no changes have been made. Maybe the server's fault?

Prestashop V 1.7.2.4
PHP version 7.1.33

Thanks in advance for any help.

[lototo]

No it is not a server fault, your module maybe not up to date and not compatible with prestashop version you have

[Knowband Plugins]

On 6/7/2021 at 6:19 PM, @diegofrancesco said:

Hello, 
I have blank page issues and I think they are due to the related products module (v1.0.3 by knowband). The problem occurs when this module is active. I get blank page on categories and product pages (Home still working).

By activating debug mode they achieve this:

FatalThrowableError in Product.php line 236: 
Access to undeclared static property: Product::$productPropertiesCache

But I can't understand, how should I interpret this error?

I had already used this form on the site and had no problems. I reactivated it and I get this problem, but no changes have been made. Maybe the server's fault?

Prestashop V 1.7.2.4
PHP version 7.1.33

Thanks in advance for any help.

Please contact our support team to get instant help on this issue. Please click on the link below to raise a ticket:

https://addons.prestashop.com/en/contact-us?id_product=21716 

[@diegofrancesco]

7 hours ago, Knowband Plugins said:

Please contact our support team to get instant help on this issue. Please click on the link below to raise a ticket:

https://addons.prestashop.com/en/contact-us?id_product=21716 

Thanks anyway. The support has expired and I do not want to buy the ZEN version because the module has always had some technical problems and it is not normal for it to stop working overnight, nor for an update to be incompatible.