Order page not loading on the first attempt

[nmbhulani]

Hi

A few days back when I attempted to browse my site https://paintnhardware.com, I got a blank page. Upon enabling debugging, I get this error 

Quote

Fatal error: Illegal length modifier specified 'f' in s[np]printf call in /home/paintn5/public_html/tools/smarty/sysplugins/smarty_internal_template.php on line 192

The smarty cache was disabled and Template Forced compilation was enabled. Till now this setting was working perfectly fine and I have not added any new modules or made any code changes.

So, I set Template Compilation to : Recompile templates if the files have been updated. Now the homepage loads.

But I have an issue with the order page .. https://paintnhardware.com/order . When the "Proceed to Checkout" button is clicked, the page has a 500 error. But when we refresh the page, the order page loads. The order progresses smoothly after that. 

How can I avoid this 500 error on the order page ? 

Please help. Thanks in advance.

Namit

[joseantgv]

First of all you need to know which is the error:

 

[nmbhulani]

Yes I have enabled debugging as mentioned in my earlier post. The quoted error is displayed when I enabled debugging.

Edited May 8, 2021 by nmbhulani (see edit history)

[joseantgv]

Oh, sorry.

Could you upload a screenshot for the full error?

[nmbhulani]

even after turning on debugging, the page is absolutely blank when the proceed to checkout button is clicked. But now magically, it is working again. 

I now have a new issue. The payment validation is not happening and no status is assigned to the order.

[nmbhulani]

Hi, 

Sorry for changing so many tracks, but the bug keeps evolving.

The error now is that there is no status assigned to the order once payment is confirmed on the validation page.

Could you please suggest a solution. Thanks in advance.

[nmbhulani]

Found a solution.

It could be that your email templates have not been assigned.

Assign an email template to "Payment Accepted" in Orders->Statuses