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Can't send email as a user when forgeting password


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One of my users forgot the password and wanted to send an email for the reset link but i can not be done.
I created one on my own and checked. It keeps saying:

An error occurred while sending the email.

I go to the email in the advance parameter to try to send a test email but it says :

Error: Please check your configuration

Expected response code 220 but got an empty response

Someone please help me with this. Thank you in advance.
 

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