Ezehector Posted April 21, 2021 Share Posted April 21, 2021 I can't access my back office There is 1 error 1.Employee does not exist or password is incorrect. When I try to retrieve a new password There is 1 error 1.The account does not exist. Can any one assist me please Link to comment Share on other sites More sharing options...
musicmaster Posted April 21, 2021 Share Posted April 21, 2021 Start looking in the database for the right email address for the login. It is in the ps_employee table. Link to comment Share on other sites More sharing options...
Ezehector Posted April 23, 2021 Author Share Posted April 23, 2021 On 4/21/2021 at 1:51 PM, musicmaster said: Start looking in the database for the right email address for the login. It is in the ps_employee table. I looked that up in cpanel and my mail is in there and it`s correct. Any other thing i can do? Link to comment Share on other sites More sharing options...
musicmaster Posted April 23, 2021 Share Posted April 23, 2021 Googling "Prestashop password lost" will provide you several links on resetting the backoffice password. But your claim that your "forgot my password" link doesn't work is puzzling. Link to comment Share on other sites More sharing options...
Ezehector Posted April 23, 2021 Author Share Posted April 23, 2021 Just now, musicmaster said: Googling "Prestashop password lost" will provide you several links on resetting the backoffice password. But your claim that your "forgot my password" link doesn't work is puzzling. Yes, it says that my account doesn´t exist when i click on forgot my password Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now