Prestashop adds-ons: no and dummy customer service

[LORAINE222]

There is a serious problem with this company Prestashop. They credit themselves being the largest CMS company in the world but I have never seen such a dummy and non-existent customer service for a company of that ''scale'' ! Its a pure scam their adds-on, specially their own. I have purchased 4 adds-on since this year (Youtube display, Whatsapp business messenger, Prestashop 3h Support and another one) and only one of them is developed by themselves the ''Prestashop 3H support'' which costs more than 250 Euros. So basically, the others are third parties but this module, they are supposed to call you after 24h to get you back on track.  Not only never did they called me, neither did they reached me by email whatsoever and my money is lost as i try to contact them since 3 months unsuccessfuly but with pure loss of my time and energy which is very frustrating (as a business founder and manager i have so many things to solve during one day and really did not need that frustrating task from my ''reliable'' company). Prestashop support is a dummy chat bot and dummy customer form comes and reply with nothing to be solved. You can seen on their French side they don't even put a number. On their UK and US phone numbers, its pure dummy. Can  you imagine? I purchase their assistance because i am desperate to get help and they create additional trouble fo me and my team ! Also the 3 other adds-on purchased never appeared to my back office and same scenario there is no one to respond and solve the problem, neither on their US line, neither on their French line, neither on their UK lines, neither on their dummy emails and dummy contact form ready to solve site. All those are dummy lines and dummy forms as well, try it by yourself and you will see how disppointing this.. I lost alsmot 1000 Euros in the whole process plsu my time and energy for this frustrating task to ''reach them''. What an obstacle! I am happy with my shop overall, but what a big mistake the adds- on, these are a terrible mess and push you to Shopify regardless of their monthly payment, at least there are someone to answer your calls

Edited April 14, 2021 by LORAINE222
prestashop scam addson (see edit history)