DarrinKelly Posted April 9, 2021 Share Posted April 9, 2021 (edited) I've done a fresh install of 1.7.7.3 with no errors. When I go to Back Office and enter the credentials it loads a blank page except for the Prestashop Logo, store name and copywrite info. The webserver is running PHP 7.4 (I've also tried 7.2 and 7.3) and MySQL version 5.7.28. I get the same result in multiple browsers and clearing the browser cache does nothing. Front Office loads normally. Any assistance offered is appreciated. Error: Deprecated: array_key_exists(): Using array_key_exists() on objects is deprecated. Use isset() or property_exists() instead in /Site path/src/Adapter/EntityMapper.php on line 99 Edited April 9, 2021 by DarrinKelly (see edit history) Link to comment Share on other sites More sharing options...
joseantgv Posted April 9, 2021 Share Posted April 9, 2021 Could you upload a screenshot of the error? Link to comment Share on other sites More sharing options...
DarrinKelly Posted April 9, 2021 Author Share Posted April 9, 2021 I would love to but in a new development the debug page no longer loads even though it's set to true. It goes right to the FO. All that was omitted from the error above was the path to the site which was correct. The rub is the path is a static IP address rather than a website name because I can't point DNS to it until the site is configured. The MySQL server is on a different server altogether so that path shouldn't be affected. I feel like I'm missing something really simple here but whatever it is, I haven't found it. The error leads me to believe it's a PHP problem but I've tried 7.2, 7.3 and 7.4 , with and without Fast CGI and I always got the same error. I've reinstalled 3 times and confirmed each time that the file count was correct. Unfortunately I'm on a schedule so if I can't get something I can configure by the end of the weekend I'm going to have to move on to a different solution. I do appreciate you taking the time to help! Link to comment Share on other sites More sharing options...
DarrinKelly Posted April 22, 2021 Author Share Posted April 22, 2021 There appears to be no answer to this issue. I'll spread the word accordingly. Link to comment Share on other sites More sharing options...
joseantgv Posted April 23, 2021 Share Posted April 23, 2021 Are you sure that you are changing PHP version correctly? Are you clearing PS cache after the change? https://github.com/PrestaShop/PrestaShop/issues/18083 Link to comment Share on other sites More sharing options...
DarrinKelly Posted April 27, 2021 Author Share Posted April 27, 2021 Changed to PHP 7.2 with the same result. I'm going to delete the whole site and start over one more time. That should take any cache issues out of the equation. It seems like there should be an easy solution given that Back Office is the only thing affected. Anyway, I appreciate the suggestions. If I get this resolved I'll be sure to explain what fixed it. Link to comment Share on other sites More sharing options...
joseantgv Posted April 28, 2021 Share Posted April 28, 2021 Have you enabled DEBUG mode? Link to comment Share on other sites More sharing options...
DarrinKelly Posted April 28, 2021 Author Share Posted April 28, 2021 (edited) Yes. Debug mode only worked once. After that it just behaved as if I never enabled it. Debug is enabled right now but all it shows is the normal sample FO page. The reinstall should fix that as well. Edited April 28, 2021 by DarrinKelly (see edit history) Link to comment Share on other sites More sharing options...
DarrinKelly Posted May 2, 2021 Author Share Posted May 2, 2021 I have done a fresh installation of 1.7.7.3. I'm currently running PHP 7.2 as recommended. I manually set debug to true in defines.inc.php. Debug still doesn't work and BO still loads a blank page after login. BO error in the browser is Failed to load resource: the server http://173.236.180.140/admin8337xqj5n/index.php?rand=1619967399205 responded with a status of 500 (Internal Server Error). I have no idea where to go from here. As always, I appreciate the suggestions. Link to comment Share on other sites More sharing options...
Nickz Posted May 2, 2021 Share Posted May 2, 2021 1 hour ago, DarrinKelly said: I have no idea where to go from here There seems to be more wrong than just the admin page. i.e xxx 236.180.140/prices-drop produces a 404. How does the URL in the database look? The IP or already the domain name, the domain name has propagated? Link to comment Share on other sites More sharing options...
DarrinKelly Posted May 2, 2021 Author Share Posted May 2, 2021 The domain name is live on another server so I can't use it yet. I'm setting it up using a static IP which I can edit when I'm ready to update DNS. The IP shows correctly in ps_configuration. I load a sample page when I go to 173.236.180.140/prices-drop. Link to comment Share on other sites More sharing options...
Nickz Posted May 2, 2021 Share Posted May 2, 2021 1 hour ago, DarrinKelly said: The domain name is live on another server When going to http://173.236.180.140/admin8337xqj5n/index.php I get the admin page. Use a fresh browser or clean out all cookies of the 173 IP Link to comment Share on other sites More sharing options...
DarrinKelly Posted May 2, 2021 Author Share Posted May 2, 2021 I see the Admin login page too. The issue is once I log in it loads blank. This happens regardless of the browser used and after clearing the browser cache. Link to comment Share on other sites More sharing options...
Nickz Posted May 2, 2021 Share Posted May 2, 2021 2 Questions 4 U Have you tried to refresh after login? Controlled your login details? Link to comment Share on other sites More sharing options...
DarrinKelly Posted May 2, 2021 Author Share Posted May 2, 2021 Yes but it makes no difference. Link to comment Share on other sites More sharing options...
Nickz Posted May 2, 2021 Share Posted May 2, 2021 I send you a PM Link to comment Share on other sites More sharing options...
mcbole62 Posted May 7, 2021 Share Posted May 7, 2021 Having the same problem. Fresh install. First time signing in to the BO is went right to the Prestashop logo with the shop name under it. And nothing else. Anyone know what's going on ? Link to comment Share on other sites More sharing options...
joseantgv Posted May 8, 2021 Share Posted May 8, 2021 Enable DEBUG mode and check network response in browser console. Link to comment Share on other sites More sharing options...
mcbole62 Posted May 8, 2021 Share Posted May 8, 2021 How do I enable DEBUG mode ? And check Network Response in the browser console ? Link to comment Share on other sites More sharing options...
joseantgv Posted May 9, 2021 Share Posted May 9, 2021 https://developer.chrome.com/docs/devtools/network/ (from step 2) Link to comment Share on other sites More sharing options...
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