Eskape66 Posted April 6, 2021 Share Posted April 6, 2021 Hi all, After installing ps the shop is displaying correctly, but when I try to access backoffice I get error 500. I have removed the install folder, admin permissions are set to "775", I have renamed admin . I don't know what could be going on. any help please? Thank you ------------------ Hola a todos, Después de instalar ps la tienda se muestra correctamente, pero cuando intento acceder a backoffice me genera error 500. He eliminado la carpeta de install, los permisos de admin están en "775", he renombrado admin . No sé qué puede estar pasando. ¿alguna ayuda, por favor? Gracias. Link to comment Share on other sites More sharing options...
Prestachamps Posted April 6, 2021 Share Posted April 6, 2021 Hi, in order to see the error you have to enable the debug mode from FTP(as your backoffice is not working):https://www.prestashop.com/forums/topic/575132-how-to-enable-debug-mode-on-prestashop-17-and-older-versions-turn-on-error-reporting-blank-page/ Let us know what error/exception is displayed after enabling debug mode. Kind regards, Leo ---------------- Hola, para ver el error, debe habilitar el modo de depuración desde FTP (ya que su backoffice no funciona):https://www.prestashop.com/forums/topic/575132-how-to-enable-debug-mode-on-prestashop-17-and-older-versions-turn-on-error-reporting-blank-page/ Háganos saber qué error / excepción se muestra después de habilitar el modo de depuración. Saludos cordiales, Leo 1 Link to comment Share on other sites More sharing options...
Eskape66 Posted April 6, 2021 Author Share Posted April 6, 2021 Hello, I fixed it. Only renamed .htaccess (.htacess_old) in admin folder and renamed admin (admin15791) folder, for example. I hope this is helpful to someone. Sorry for my English. ----- Hola Arreglado. He renombrado .htacces en el directorio raiz y en la carpeta admin. He renombrado admin. Saludos y gracias a tods. Link to comment Share on other sites More sharing options...
phrozen1 Posted April 6, 2021 Share Posted April 6, 2021 I have the same issue. I turned on debugging and when I log into admin, nothing happens. Link to comment Share on other sites More sharing options...
Eskape66 Posted April 6, 2021 Author Share Posted April 6, 2021 hace 2 horas, phrozen1 dijo: I have the same issue. I turned on debugging and when I log into admin, nothing happens. I fixed it. Only renamed .htaccess (.htacess_old) in admin folder and renamed admin (admin15791) folder, for example. Link to comment Share on other sites More sharing options...
phrozen1 Posted April 6, 2021 Share Posted April 6, 2021 35 minutes ago, Eskape66 said: I fixed it. Only renamed .htaccess (.htacess_old) in admin folder and renamed admin (admin15791) folder, for example. I did that too (not the same folder name though) Link to comment Share on other sites More sharing options...
Eskape66 Posted April 7, 2021 Author Share Posted April 7, 2021 hace 14 horas, phrozen1 dijo: I did that too (not the same folder name though) Sorry. I'm a newbie and I can't help you Link to comment Share on other sites More sharing options...
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