PrestaShop Facebook Modul - How to add Event ID ? (Deduplicate Pixel or Server Events)

[SakiBijou]

Hi,

we using the new PrestaShop Facebook Modul to connect FB with PS

 (https://addons.prestashop.com/de/produkte-in-facebook-sozialen-netzwerken/50291-prestashop-facebook.html)

 

Unfortunately we get an error msg from facebook ... duplicated events.

In order to solve this issue we have to add an Event_id in the FB script wich is in the header

( https://developers.facebook.com/docs/marketing-api/conversions-api/deduplicate-pixel-and-server-events )

 

Because the modul generates this header script for facebook, in wich file we have to add the event_id parameter so it´s shown correctly in the header.

 

Many thanks in advance!!!

 

[SakiBijou]

A little update from PrestShop:

Quote

Hello,

Thank you for your message 

Please contact team via :  [email protected]


Regards,

Slim
Customer Service - PrestaShop Addons

Maybe it will help someone with the sam problem

[JaimeAQ]

I have the same problem. I would appreciate if you know of a solution.

I'll contact support too and post if they give me a solution.

King regards.

[SakiBijou]

The Prestashop support, told me to:

Quote

The new version of Prestashop Facebook 1.8.0 is now available and it fixes many issues ,one of them is the problem you are currently facing . Could you upgrade :
1) PSF to the  1.8.0 version 
2) ps-account to the 3.3.5 version . 

I hope this will fix the issues.

[justmeagain]

Stupid question time - how do you upgrade to ps_account 3.3.5?

I look in Module Manager and mine is ps_account 3.3.3

The only options are Uninstall - Disable - Reset

No option to upgrade

No outstanding upgrades to perfrom

Cheers

[JaimeAQ]

37 minutes ago, justmeagain said:

Stupid question time - how do you upgrade to ps_account 3.3.5?

I look in Module Manager and mine is ps_account 3.3.3

The only options are Uninstall - Disable - Reset

No option to upgrade

No outstanding upgrades to perfrom

Cheers

They sent me files attached to a mail in support.

I don't know if I'm allowed to do this, mods censor my post if necessary but here is the link provided in the e-mail https://support.prestashop.com/attachments/token/gJ6ARzqxyKQt2in2KeyDtOIOm/?name=ps_accounts.zip

They wrote:

Quote

We have attached the latest version of ps_account to this email.

You may install it manually through the module manager.

Please consider that I'm currently running Prestashop 1.7.7.2 and ps_account is 3.3.4 and haven't tried yet.

Please let me know how it went.

Kind regards

[justmeagain]

Hi

Thanks for the link

I have downloaded it and am now running 3.3.5....also updated facebook module to 1.8.0

Now need to wait until next sync and see what happens

 

(I love how they give a 'solution' but then give you no guidance or ability to do it)

(also love how the facebook module has absolutely no logging ability - nothing to say what the problem is - love how any solution requires you to wait 24 hours to see if works.....needs an option to upload/check now.....but then as no error log how would you know)

[AnGe7]

some news about this problem ?

[aafern]

Hola amigos yo ni siquiera puedo configurarlo me sale un mesaje que dice 

¿No eres el propietario de este dominio?

www.xbyteshoppingcart.com

 

No puedes vincular tu cuenta con este dominio porque parece que no te pertenece. ya valide mi domini en facebook bussines y nada no paso de ahi alguien sabe algo de favor me podra apoyar cual es mi error