Tasifama Posted March 23, 2021 Share Posted March 23, 2021 I'm having an issue with my logo on my PrestaShop 1.6, the logo is not fitting well. Please see the attach picture for more specific details. What's the correct size to fit the logo in the correct position on PrestaShop 1.6? Link to comment Share on other sites More sharing options...
Nickz Posted March 25, 2021 Share Posted March 25, 2021 Try half the dimension and go from there. Link to comment Share on other sites More sharing options...
Tasifama Posted March 25, 2021 Author Share Posted March 25, 2021 I've tried different sizes but still the same issue. Link to comment Share on other sites More sharing options...
Nickz Posted March 25, 2021 Share Posted March 25, 2021 (edited) How did you try? FTP or other regular method? Edited March 25, 2021 by Nickz (see edit history) Link to comment Share on other sites More sharing options...
Tasifama Posted March 25, 2021 Author Share Posted March 25, 2021 I've tried this way: On my backupoffice: Preference>Themes from there I've changed the logo. But always the same issue. Link to comment Share on other sites More sharing options...
Nickz Posted March 25, 2021 Share Posted March 25, 2021 Have you cleared your Browser cache? ctrl + f5 usually. Inspect element with right click, get the direction of the logo and exchange it with a new version. Link to comment Share on other sites More sharing options...
Tasifama Posted March 25, 2021 Author Share Posted March 25, 2021 This is the dimension of the logo on my website. Link to comment Share on other sites More sharing options...
Nickz Posted March 25, 2021 Share Posted March 25, 2021 Where is your store located? Online than go to your favourite ftp program > domain > User and password. Or if on your PC under httpdocs in Windows or Linux in var/www/html/ FTP program like filezilla are free. FTP data you get from your hosting, Link to comment Share on other sites More sharing options...
Tasifama Posted March 25, 2021 Author Share Posted March 25, 2021 My website is located online. But what should I do to solve this issue, could you please advise me? Link to comment Share on other sites More sharing options...
Nickz Posted March 25, 2021 Share Posted March 25, 2021 Use a ftp program, locate the image and exchange it. You do know what a ftp program is? Link to comment Share on other sites More sharing options...
Tasifama Posted March 25, 2021 Author Share Posted March 25, 2021 Of course I know what FTP program is. What's the difference is to change the logo using FTP program and via Backoffice? Link to comment Share on other sites More sharing options...
Nickz Posted March 25, 2021 Share Posted March 25, 2021 Usually its effective when going over ftp and ineffective over the backend if some issue is underlying Link to comment Share on other sites More sharing options...
Tasifama Posted March 25, 2021 Author Share Posted March 25, 2021 Unfortunately it doesn't work, I've tried to upload the logo in different sizes via FTP but still the same issue. Link to comment Share on other sites More sharing options...
Nickz Posted March 25, 2021 Share Posted March 25, 2021 And have you cleaned the cache? Link to comment Share on other sites More sharing options...
Tasifama Posted March 25, 2021 Author Share Posted March 25, 2021 (edited) Yes, I did clean my cache. But still same issue. Edited March 25, 2021 by Tasifama (see edit history) Link to comment Share on other sites More sharing options...
Nickz Posted March 25, 2021 Share Posted March 25, 2021 pass me the URL per PM Link to comment Share on other sites More sharing options...
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