We purchased a theme + zen support for the whole year 2021, during the setup we had a problem. The developer doesn't want to fix the problem but just wants to install the theme himself.
Although motivated by good intentions, a theme that has a native problem during the configuration does not convince to me, so I asked the developer to give us information on why this product does not install correctly.
He doesn't want to answer us, furthermore, he wrote us that if we want "premium" assistance via Skype we have to put a rating of 5 stars.
I told to the developer that I need to install his theme locally because it is very rich of feature, I need to study it before putting the theme on the production site.
The developer told me that support for domains other than the one indicated is not provided.
I can understand this, but I believe the developer is using this approach to hide the theme problem.
This is the problem: Cannot install module ps_productinfo. The module is invalid and cannot be loaded.
We gave him one last chance to assist us.
We'll see.