Problem with the credit note (VAT price and shipping price)

[freelex]

Good evening,

whenever the customer wants to return a product, I click on the button which generates the credit note. The main problem in the credit note is, that the price is wrong. 

 

1. problem - I am the payer of VAT so the price includes 21 %, but unfortunately, in the credit note, the price does not convert to the VAT price.

 

2. problem - in the shipping module, the VAT price did not automatically convert, so I had manually put the price without VAT and then set it on 21% so it converts to the VAT price. In invoices it works, but unluckily in the credit notes no.

 

I will attach two pictures for better understanding, hopefully it will help.

Invoices are working fine. 

 

Thank you for your help. 

I have prestashop 1.6.1.23

 

Edited February 21, 2021 by freelex (see edit history)

[carroz]

Hi Freelex,

Did you already find a solution? I think I see the same problem. But it looks if the behaviour is different for products that still exist and products that have been deleted.

 

Regards,

Carl

 

 

[freelex]

I still haven't found a solution ... nobody?