Nishith19 Posted February 18, 2021 Share Posted February 18, 2021 Hello, We have 3 Demo prestashop accounts and in all 3 we are getting this error while logging into the backend. The userid(email) and password haven't been changed. Can someone help with this? Regards Nishith Link to comment Share on other sites More sharing options...
Guest Posted February 19, 2021 Share Posted February 19, 2021 User account is disabled. Go to employee settings in admin and enable account. Link to comment Share on other sites More sharing options...
Nishith19 Posted February 19, 2021 Author Share Posted February 19, 2021 Hi Daniel, thanks for the reply. However this is the admin login and i am unable to proceed. Is there any other way to access admin account and make the changes which you have suggested? Link to comment Share on other sites More sharing options...
Guest Posted February 19, 2021 Share Posted February 19, 2021 https://e-apps.eu/en/content/14-forgotten-password-for-administration https://e-apps.eu/en/content/15-create-employee Link to comment Share on other sites More sharing options...
Nishith19 Posted February 19, 2021 Author Share Posted February 19, 2021 Hi Daniel, tried. I get the following error page. Link to comment Share on other sites More sharing options...
nikoz Posted February 19, 2021 Share Posted February 19, 2021 Hi..you can try to do it via phpmyadmin Select your database and find the user in ps_employee. Click edit. You will see the email you have put. The password is encrypted.. Go here https://passwordhashing.com/BCrypt , create a password and copy it to the field n the database. I haven't try it but maybe it will work. Link to comment Share on other sites More sharing options...
Nishith19 Posted February 19, 2021 Author Share Posted February 19, 2021 Resolved, thanks. Link to comment Share on other sites More sharing options...
White_Rabit Posted February 23, 2021 Share Posted February 23, 2021 On 2/19/2021 at 1:34 PM, Nishith19 said: Resolved, thanks. can you please write the solution?? i have the same problem... Link to comment Share on other sites More sharing options...
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