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New Facebook module not working

chris1d

By chris1d
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mza1979m Newbie

mza1979m

Posted
Posted (edited)

I have the same error:

"The controller AdminPsfacebookModule is missing or invalid"

image.png.fd19ee0aa3597420018b2372d26c95f1.png

However, on the first attempt to install the module (and on most subsequent attempts), I get the following error:

image.png.7d8cadb0340a8e172553fb9c3651a10a.png

Only when the installation was successful do I get the first error about AdminPsfacebookModule being missing.

Edited by mza1979m (see edit history)
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chris1d Newbie

chris1d

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18 minutes ago, mza1979m said:

I have the same error:

"The controller AdminPsfacebookModule is missing or invalid"

image.png.fd19ee0aa3597420018b2372d26c95f1.png

However, on the first attempt to install the module (and on most subsequent attempts), I get the following error:

image.png.7d8cadb0340a8e172553fb9c3651a10a.png

Only when the installation was successful do I get the first error about AdminPsfacebookModule being missing.

Exactly the same as me.

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Ben.Fitzpatrick Newbie

Ben.Fitzpatrick

Posted
Posted

Same issue for me too.

My installation also failed the first time and it took a few attempts to install it to my shop.

Contacted PrestaShop Help Centre and they mentioned that your shop can't be in maintenance mode and that the module isn't combatable with multistore. They then advised to uninstall the module and reinstall.

My shop was never in maintenance mode and isn't a multistore but thought I'd try to uninstall the module to reinstall it and I got this during the uninstall:

image.png.f70f15bfa463e25ee6d006dd0d784f37.png

I cleared the cache in the hope that it would fix the issue but the same uninstall error appears. 

I've gone back to PrestaShop Support to see if they can make any other recommendations. Will update this thread if I hear anything. 

Cheers

Ben

 

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RaGlaSi Newbie

RaGlaSi

Posted
Posted

After installation of Prestahop Facebook module I have two problems.

If I send the email to the customer from BO I get the error message. (in attachment).

I am not shore if FB module is the reason but I notice that the new customer can not make a registration (SING IN/No account? Create one here).

Zajeta slika.JPG

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Muzarth Newbie

Muzarth

Posted
Posted (edited)

I'm using Prestashop 1.7.4.2

 

For me that option worked well : 

After installation of the module

( before the nex step I remember I made a cleaning of the cache ) 

Click on reload the module prestashop facebook in module window of the back office of prestashop.

reshresh your browser window 

Then you can see the Marketing / facebook side bar in the dashboard. 

Click on Marketing / Facebook and you will be able to configure your facebook plugin. 

 

 

Hope it will work for you. 

Edited by Muzarth (see edit history)
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chris1d Newbie

chris1d

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12 minutes ago, Muzarth said:

For me that option worked well : Click on reload the module prestashop facebook in module window of the back office of prestashop.

Then you can see the Marketing / facebook side bar. 

 

Hope it will work for you. 

I've tried this but its not showing. All I get is the error when trying to configure.

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YannM2021 Newbie

YannM2021

Posted
Posted

Thank you Muzarth. It works !!!!

@Chris1d : do not try to configure the module. Go on the left menu : a new item "marketing" will appear ... (I had just to wait a bit to see this new item).

1 hour ago, Muzarth said:

For me that option worked well : Click on reload the module prestashop facebook in module window of the back office of prestashop.

Then you can see the Marketing / facebook side bar. 

 

Hope it will work for you. 

 

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Bambi1967 Newbie

Bambi1967

Posted
Posted
3 hours ago, Muzarth said:

For me that option worked well : Click on reload the module prestashop facebook in module window of the back office of prestashop.

Then you can see the Marketing / facebook side bar. 

 

Hope it will work for you. 

which version of prestashop are you using ?

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teufelbox Newbie

teufelbox

Posted
Posted

Thank you, guys!

 

Nothing worked, actually I lost access to my admin area by "playing", trying to reset and disabling the plugin, haha.

 

I managed to access again by debug mode and uninstalled, but just found more problems, I disabled MercadoPago plugin and now found database problems...

 

I'm better downgrading to 1.7.6.4 but still getting "[INTERNAL] /.../src/Adapter/EntityMapper.php line 99 - array_key_exists(): Using array_key_exists() on objects is deprecated. Use isset() or property_exists() instead" even I'm in php 7.2...

hahaha, I will now upgrade, but my store seems really buggy... Funny part is that the store never was really live, just added few products, no particular disruptive changes...

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teufelbox Newbie

teufelbox

Posted
Posted

Now I got this in debugger mode:

User Deprecated: Fetching the "PrestaShop\Module\PrestashopFacebook\Buffer\TemplateBuffer" private service or alias is deprecated since Symfony 3.4 and will fail in 4.0. Make it public instead.
Hide context    Hide trace

[▼
  "exception" => ErrorException {#4544 ▶}
]

{▼
  /.../vendor/symfony/symfony/src/Symfony/Component/DependencyInjection/ContainerBuilder.php:585 {▶}
  /.../modules/ps_facebook/vendor/prestashop/module-lib-service-container/src/DependencyInjection/ServiceContainer.php:64 {▶}
  /.../modules/ps_facebook/ps_facebook.php:201 {▼
    › {
    ›     return $this->serviceContainer->getService($serviceName);
    › }
  }
  /.../modules/ps_facebook/ps_facebook.php:180 {▶}
  Ps_facebook->__construct() {}
  /.../src/Core/Foundation/IoC/Container.php:123 {▶}
  /.../src/Core/Foundation/IoC/Container.php:153 {▶}
  /.../src/Core/Foundation/IoC/Container.php:166 {▶}
  /.../src/Adapter/ServiceLocator.php:65 {▶}
  /.../classes/module/Module.php:1162 {▶}
  /.../classes/module/Module.php:1141 {▶}
  /.../src/Core/Addon/Module/ModuleRepository.php:480 {▶}
  /.../src/Core/Addon/Module/ModuleRepository.php:570 {▶}
  /.../src/Core/Addon/Module/ModuleRepository.php:213 {▶}
  /.../src/PrestaShopBundle/Controller/Admin/Improve/ModuleController.php:117 {▶}
  /.../vendor/symfony/symfony/src/Symfony/Component/HttpKernel/HttpKernel.php:151 {▶}
  /.../vendor/symfony/symfony/src/Symfony/Component/HttpKernel/HttpKernel.php:68 {▶}
  /.../vendor/symfony/symfony/src/Symfony/Component/HttpKernel/Kernel.php:200 {▶}
  /.../AdminFolder/index.php:82 {▶}
}

 

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Muzarth Newbie

Muzarth

Posted
Posted
18 hours ago, YannM2021 said:

Thank you Muzarth. It works !!!!

@Chris1d : do not try to configure the module. Go on the left menu : a new item "marketing" will appear ... (I had just to wait a bit to see this new item).

 

Nice ! I'm having other troubles now, my prices in facebook and Insta are showed without VAT.... Impossible to find a solution actualy.

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Muzarth Newbie

Muzarth

Posted
Posted
11 hours ago, teufelbox said:

Thank you, guys!

 

Nothing worked, actually I lost access to my admin area by "playing", trying to reset and disabling the plugin, haha.

 

I managed to access again by debug mode and uninstalled, but just found more problems, I disabled MercadoPago plugin and now found database problems...

 

I'm better downgrading to 1.7.6.4 but still getting "[INTERNAL] /.../src/Adapter/EntityMapper.php line 99 - array_key_exists(): Using array_key_exists() on objects is deprecated. Use isset() or property_exists() instead" even I'm in php 7.2...

hahaha, I will now upgrade, but my store seems really buggy... Funny part is that the store never was really live, just added few products, no particular disruptive changes...

Did you tryied to just reinitialize the module ? 

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teufelbox Newbie

teufelbox

Posted
Posted

@allI got a message from plugin developer to update, so I did it.

 

Version 1.6 solved the problem... Now I cannot configure it, hahaha, it's supposed to be already authorized with Facebook, but in configuration window still the connection step...

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Muzarth Newbie

Muzarth

Posted
Posted (edited)

@all  Be careful all, after the 1.6 update of Prestashop Facebook my Website is dow. If I disable de presta fb module my website is back. I've lost more than 3 hours of sales... 

Impossible to configure the module now. No issue for the moment. I think we will need one more update. 

Edited by Muzarth (see edit history)
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rb10 Contributor

rb10

Posted
Posted

hi to all, i have also problem with 1.6 version, not import catalogo product and in front-end have error 500, if i disable ps_facebook then site works.

someone have solved problems with this module ?

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fskhan Newbie

fskhan

Posted
Posted
On 2/19/2021 at 2:08 AM, RaGlaSi said:

After installation of Prestahop Facebook module I have two problems.

If I send the email to the customer from BO I get the error message. (in attachment).

I am not shore if FB module is the reason but I notice that the new customer can not make a registration (SING IN/No account? Create one here).

Zajeta slika.JPG

I am using 1.7.7.2 and I have exactly same problem that after installation of ps_facebook, new users cannot register. When I uninstall ps_facebook, users can register.

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  • 3 weeks later...
RB_1975 Newbie

RB_1975

Posted
Posted

We are using Prestashop 1.6.7.1.

 

We installed the new Prestashop Facebook Module 1.5 Beta.
It seemed to have issues syncing to our site.

Version 1.6 Beta came along and we updated to that - this made our site very sluggish to load, and then access to it either sporadic or non existent.We disabled this module and our site works fine.

We have tried Resetting the Module, Uninstalling and then Re Installing the module - and we still had the same issues.

For now, PS Facebook is disabled; and am reluctant to try and install the 1.7 Beta version.

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fskhan Newbie

fskhan

Posted
Posted
On 2/19/2021 at 2:08 AM, RaGlaSi said:

After installation of Prestahop Facebook module I have two problems.

If I send the email to the customer from BO I get the error message. (in attachment).

I am not shore if FB module is the reason but I notice that the new customer can not make a registration (SING IN/No account? Create one here).

Zajeta slika.JPG

After I installed PS_FACEBOOK 1.7.1 - These issues are now resolved. I am using PS 1.7.7.3.

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fskhan Newbie

fskhan

Posted
Posted

Now that I have kind of managed to configure this module. To my dismay, I find that it is not possible to upload selected products to facebook. Only choice is to upload all of the products.

We do not even know who to ask and there is no user's guide. huh

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  • 1 month later...
smaagraa Newbie

smaagraa

Posted
Posted

I am running PS 1.7.6.5 and I had the same problem.

The problem got solved after I had updated the module ps_accounts to the version 3.3.5

You can download the module from here: 

https://support.prestashop.com/attachments/token/gJ6ARzqxyKQt2in2KeyDtOIOm/?name=ps_accounts.zip

or from the attachment in this post.

After installing this update I was able to install and configure the Facebook module.

BR

ps_accounts.zip

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  • 2 weeks later...
teufelbox Newbie

teufelbox

Posted
Posted
On 5/20/2021 at 9:28 AM, smaagraa said:

I am running PS 1.7.6.5 and I had the same problem.

The problem got solved after I had updated the module ps_accounts to the version 3.3.5

You can download the module from here: 

https://support.prestashop.com/attachments/token/gJ6ARzqxyKQt2in2KeyDtOIOm/?name=ps_accounts.zip

or from the attachment in this post.

After installing this update I was able to install and configure the Facebook module.

BR

ps_accounts.zip 2.25 MB · 1 download

I have version 4 of that module, uninstalled and installed 3.3.5, but stillnot working, more than that, PS facebook module requested to upgrade to version 4...

thanks anyway

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tuhingr Rookie

tuhingr

Posted
Posted

When I connect to facebook then get this message on popup window. Please help!

Quote

We could not log you in: You can't log in to this app or website because you do not meet the requirements for country, age or other criteria.

 

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  • 3 weeks later...
hdebeuf Newbie

hdebeuf

Posted
Posted (edited)

Hi there,

 

I've encountered a similar issue and found a temporary solution.

Actually, the Facebook plugin uses the same Sentry library as some other Prestashop modules might use.

I don't know why but the Facebook plugin is attempting to use the wrong library.

 

To resolve this, I've forced the ModuleFilteredRavenClient to take the right Raven_Client class.

You should place this code in the following file : ps_facebook/classes/Handler/ErrorHandler/ModuleFilteredRavenClient.php

Between the 'namespace' and the 'use' statements like followed : 

namespace PrestaShop\Module\PrestashopFacebook\Handler\ErrorHandler;

require_once(_PS_MODULE_DIR_ . 'ps_facebook/vendor/sentry/sentry/lib/Raven/Client.php');

use Raven_Client;

 

UPDATE

This trick works only if you use the backend hook.

If you would like to hook this plugin with another plugin that also uses Raven_Client, this trick doesn't work.

I've temporarily disabled Sentry in the following file : ps_facebook/classes/Handler/ErrorHandler/ErrorHandler.php

Start the construct and handle functions with return; so it ignores this. 

public function __construct(Module $module, Env $env)
    {
        return;
        $this->client = new ModuleFilteredRavenClient(
            $env->get('PSX_FACEBOOK_SENTRY_CREDENTIALS'),
            [
...
public function handle($error, $code = null, $throw = true, $data = null)
    {
        return;
        $this->client->captureException($error, $data);
...

 

I've reported this to the Facebook plugin support team at [email protected] .

 

Hope this helps.

 

Best regards,

Edited by hdebeuf (see edit history)
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