Email Problem: Expected response code 354 but got code "554", with message "554 5.5.1 Error: no valid recipients "

[Rysiek]

Hi,

 

I've just in stalled new Prestashop 1.7.7.0 and have problem with e-mail. While trying to send test message I 've got  that error message:

Expected response code 354 but got code "554", with message "554 5.5.1 Error: no valid recipients "

While trying to send mail using contact form there is not error message, but the mail is not send.

 

I would be grateful for any advice haw to solve it.

Regards

[Rysiek]

Some additional information:

I'm using SMTP, it is correctly configured.

[defsson]

Same problem, SMTP settings:

Expected response code 354 but got code "554", with message "554 5.5.1 Error: no valid recipients "

Prestashop 1.7.7.1

[2BC]

Same problem over here. 

[Pixefora D]

Do you resolved the problem?

[josepeleato]

I have the same problem. What happen @ttoine ? Thank you

Edited March 12, 2021 by josepeleato
Error username (see edit history)

[Pixefora D]

My problem was to try send mails with distinct FROM.

I changed the SMTP mail to the same that i configured in the shop as mail main and problem solved.

SMTP MAIL: [email protected]

Main MAIL : [email protected]

Sorry for my engilsh.

[maestrobo]

I solved it by using SMTP port 587 but no SSL/TLS, no domains specified.

 

 

[Valeane]

I had the same problem and solved it by registering same mail address in

SMTP MAIL (Advanced parameters / Emails / SMTP user)

and

CONTACT MAIL  ( Shop parameters / Contact / Coordonnées & magasins)

 

Edited May 19, 2021 by Valeane (see edit history)

[dalebrook]

Hola! 

Debeis meter el mismo correo en

Parámetros de la  tienda > Contacto > Contacto

Parámetros de la tienda > Contacto > Tienda

y en 

Parámetros Avanzados > E-mail > 

(SMPT) 

😇

You must enter the same email in

Store parameters > Contact > Contact

Store parameters > Contact > Store

and in

Advanced Parameters > Email >

(SMPT)

😇

 

 

 

Edited November 6, 2023 by dalebrook (see edit history)

[hachedocho]

On 11/6/2023 at 4:36 PM, dalebrook said:

Hola! 

Debeis meter el mismo correo en

Parámetros de la  tienda > Contacto > Contacto

Parámetros de la tienda > Contacto > Tienda

y en 

Parámetros Avanzados > E-mail > 

(SMPT) 

😇

You must enter the same email in

Store parameters > Contact > Contact

Store parameters > Contact > Store

and in

Advanced Parameters > Email >

(SMPT)

😇

 

 

 

Buenas tardes. Perdona por revivir este post pero... como cambio el mail de la tienda. Lo tengo configurado con el mio personal y no encuentro donde hacerlo. Uso la version 8.1.2

GRACIAS!!

 

EDIT: PERDONA NO VI LA PESTAÑA!!! FUNCIONA GRACIAS

Edited December 30, 2023 by hachedocho (see edit history)

[Nickz]

5 hours ago, hachedocho said:

Lo tengo configurado con el mio personal y no encuentro donde hacerlo. Uso la version 8.1.2

debajo de tu perfil de usario o por la base de datos, PHPmyAdmin

Edited December 30, 2023 by Nickz (see edit history)

[davenet]

Bonjour,

pensez à bien modifier l'adresse email dans les sections suivantes (il faut tout modifier sinon vous aurez des codes erreurs comme 554 etc..) : pour prestashop 1.7.8.9

Vendre/SAV/SAV (imap) : changer les paramètres IMAP   login et pw
Configurer/Paramètres avancés / Email (smtp) login et pw
Configurer / paramètre de la boutique / Contact / Magasins / Contact modifier : Service client
Configurer / paramètre de la boutique / Contact / Coordonnées
Configurer / paramètre de la boutique / Contact / Magasins : adresse e-mail (modifier)

de mon coté voici les ports qui fonctionnent : avec prestataire : ovh lws amen ionos

smtp : ssl : 465

imap : ssl : 993

bon courage