Payment part does not appear

[christiaannn]

Hello,

After the last update the payment part does not appear. 

The payment methods should appear.

I have checked inside the payment configuration and it looks like this:

 

The module is by Redsys.

URL page: https://lapapeleriadelola.com/

Could you helpme please.

Thanks.

[Prestachamps]

Hi, 

Could you please reset a Bankwire module for example. There wouldn't be the first time, when after upgrade certain hooks from modules stop working!

If the Upgrade was from 1.6 to 1.7, please make sure you uninstall all Ps 1.6 modules, and get the newest version. 

Keep us posted.

[christiaannn]

Hello, 

The payment module is compatible and I have reinstalled it. 
But the problem remains. 
I don't know what it can be... 

Thanks. 

[Prestachamps]

Hi,

you have an error 500 on the payment step of the checkout, so you should enable the debug mode, and then the reason for the error 500 will be displayed in the page.

I suppose one of your payment modules is not compatible with the upgraded version. If you don't know from the error, then paste here the full error message or exception message.

Also you can disable one by one your payment modules, then you could pinpoint out which payment module is not working with the new PS, and ask the newer version of the module from the module developer.

Kind regards, Leo

[christiaannn]

Hello thanks,

after enabling the debug mode, this is the error that appears

(1/1) FatalThrowableError
Type error: Argument 1 passed to PrestaShop\PrestaShop\Core\Payment\PaymentOption::convertLegacyOption() must be of the type array, string given

in PaymentOption.php line 337
at PaymentOption::convertLegacyOption('')
at array_map(array('PrestaShop\\PrestaShop\\Core\\Payment\\PaymentOption', 'convertLegacyOption'), array('anthemeblocks' => ''))
in PaymentOptionsFinder.php line 46
at PaymentOptionsFinderCore->find()
in PaymentOptionsFinder.php line 82
at PaymentOptionsFinderCore->present(false)
in CheckoutPaymentStep.php line 87
at CheckoutPaymentStepCore->render(array('identifier' => 'checkout-payment-step', 'position' => 4, 'ui' => object(RenderableProxy)))
in RenderableProxy.php line 52
at RenderableProxy->render(array('identifier' => 'checkout-payment-step', 'position' => 4, 'ui' => object(RenderableProxy)))
in smartyfront.config.inc.php line 98
at smartyRender(array('identifier' => 'checkout-payment-step', 'position' => 4, 'ui' => object(RenderableProxy)), object(SmartyDevTemplate))
in SmartyLazyRegister.php line 83
at SmartyLazyRegister->__call('smartyRender', array(array('identifier' => 'checkout-payment-step', 'position' => 4, 'ui' => object(RenderableProxy)), object(SmartyDevTemplate)))
in 156e58d94b4b0017b46e28f7f1cb265cf375364c_2.file.checkout-process.tpl.php line 28
at content_60068b24979c77_33488216(object(SmartyDevTemplate))
in smarty_template_resource_base.php line 123
at Smarty_Template_Resource_Base->getRenderedTemplateCode(object(SmartyDevTemplate))
in smarty_template_compiled.php line 114
at Smarty_Template_Compiled->render(object(SmartyDevTemplate))
in smarty_internal_template.php line 216
at Smarty_Internal_Template->render(false, 0)
in smarty_internal_templatebase.php line 232
at Smarty_Internal_TemplateBase->_execute(object(SmartyDevTemplate), null, null, null, 0)
in smarty_internal_templatebase.php line 116
at Smarty_Internal_TemplateBase->fetch(null, null, null, null, false, true, false)
in SmartyDevTemplate.php line 40
at SmartyDevTemplateCore->fetch()
in CheckoutProcess.php line 112
at CheckoutProcessCore->render(array('file' => 'checkout/checkout-process.tpl', 'ui' => object(RenderableProxy)))
in RenderableProxy.php line 52
at RenderableProxy->render(array('file' => 'checkout/checkout-process.tpl', 'ui' => object(RenderableProxy)))
in smartyfront.config.inc.php line 98
at smartyRender(array('file' => 'checkout/checkout-process.tpl', 'ui' => object(RenderableProxy)), object(SmartyDevTemplate))
in SmartyLazyRegister.php line 83
at SmartyLazyRegister->__call('smartyRender', array(array('file' => 'checkout/checkout-process.tpl', 'ui' => object(RenderableProxy)), object(SmartyDevTemplate)))
in 208c6a5e002383428debca8f5914ad4cce257224_2.file.checkout.tpl.php line 50
at Block_28310320760068b247cbb01_11031992->callBlock(object(SmartyDevTemplate))
in smarty_internal_runtime_inheritance.php line 248
at Smarty_Internal_Runtime_Inheritance->callBlock(object(Block_28310320760068b247cbb01_11031992), object(SmartyDevTemplate))
in smarty_internal_runtime_inheritance.php line 184
at Smarty_Internal_Runtime_Inheritance->process(object(SmartyDevTemplate), object(Block_28310320760068b247cbb01_11031992), object(Block_156914980660068b1ac0ff09_30430497))
in smarty_internal_runtime_inheritance.php line 186
at Smarty_Internal_Runtime_Inheritance->process(object(SmartyDevTemplate), object(Block_156914980660068b1ac0ff09_30430497))
in smarty_internal_runtime_inheritance.php line 156
at Smarty_Internal_Runtime_Inheritance->instanceBlock(object(SmartyDevTemplate), 'Block_156914980660068b1ac0ff09_30430497', 'content', 1)
in 43643ede2a7961adb59a33ef3aeb21714be4c4f4_2.file.layout-full-width.tpl.php line 101
at Block_48949062760068b1ac08779_28940393->callBlock(object(SmartyDevTemplate))
in smarty_internal_runtime_inheritance.php line 248
at Smarty_Internal_Runtime_Inheritance->callBlock(object(Block_48949062760068b1ac08779_28940393), object(SmartyDevTemplate))
in smarty_internal_runtime_inheritance.php line 184
at Smarty_Internal_Runtime_Inheritance->process(object(SmartyDevTemplate), object(Block_48949062760068b1ac08779_28940393), object(Block_61122558160068b1ac2be86_16460034))
in smarty_internal_runtime_inheritance.php line 186
at Smarty_Internal_Runtime_Inheritance->process(object(SmartyDevTemplate), object(Block_61122558160068b1ac2be86_16460034))
in smarty_internal_runtime_inheritance.php line 156
at Smarty_Internal_Runtime_Inheritance->instanceBlock(object(SmartyDevTemplate), 'Block_61122558160068b1ac2be86_16460034', 'content_wrapper')
in 6c17b3c12e557252f5b5de28c89e85793b1cbb4b_2.file.layout-both-columns.tpl.php line 107
at content_60068b1ac35c99_34747635(object(SmartyDevTemplate))
in smarty_template_resource_base.php line 123
at Smarty_Template_Resource_Base->getRenderedTemplateCode(object(SmartyDevTemplate))
in smarty_template_compiled.php line 114
at Smarty_Template_Compiled->render(object(SmartyDevTemplate))
in smarty_internal_template.php line 216
at Smarty_Internal_Template->render()
in smarty_internal_template.php line 385
at Smarty_Internal_Template->_subTemplateRender('layouts/layout-both-columns.tpl', null, 'bereskletlayouts/layout-full-width.tpl', 0, 3600, array(), 2, false, null, null)
in smarty_internal_runtime_inheritance.php line 116
at Smarty_Internal_Runtime_Inheritance->endChild(object(SmartyDevTemplate), 'layouts/layout-both-columns.tpl')
in 43643ede2a7961adb59a33ef3aeb21714be4c4f4_2.file.layout-full-width.tpl.php line 42
at content_60068b1ac11797_53834788(object(SmartyDevTemplate))
in smarty_template_resource_base.php line 123
at Smarty_Template_Resource_Base->getRenderedTemplateCode(object(SmartyDevTemplate))
in smarty_template_compiled.php line 114
at Smarty_Template_Compiled->render(object(SmartyDevTemplate))
in smarty_internal_template.php line 216
at Smarty_Internal_Template->render()
in smarty_internal_template.php line 385
at Smarty_Internal_Template->_subTemplateRender('layouts/layout-full-width.tpl', null, 'bereskletlayouts/layout-full-width.tpl', 0, 3600, array(), 2, false, null, null)
in smarty_internal_runtime_inheritance.php line 116
at Smarty_Internal_Runtime_Inheritance->endChild(object(SmartyDevTemplate), 'layouts/layout-full-width.tpl')
in 208c6a5e002383428debca8f5914ad4cce257224_2.file.checkout.tpl.php line 33
at content_60068b247d4e25_48864994(object(SmartyDevTemplate))
in smarty_template_resource_base.php line 123
at Smarty_Template_Resource_Base->getRenderedTemplateCode(object(SmartyDevTemplate))
in smarty_template_compiled.php line 114
at Smarty_Template_Compiled->render(object(SmartyDevTemplate))
in smarty_internal_template.php line 216
at Smarty_Internal_Template->render(false, 0)
in smarty_internal_templatebase.php line 232
at Smarty_Internal_TemplateBase->_execute(object(SmartyDevTemplate), null, 'bereskletlayouts/layout-full-width.tpl', null, 0)
in smarty_internal_templatebase.php line 116
at Smarty_Internal_TemplateBase->fetch('checkout/checkout.tpl', null, 'bereskletlayouts/layout-full-width.tpl', null, false, true, false)
in SmartyDev.php line 40
at SmartyDev->fetch('checkout/checkout.tpl', null, 'bereskletlayouts/layout-full-width.tpl')
in FrontController.php line 704
at FrontControllerCore->smartyOutputContent('checkout/checkout.tpl')
in FrontController.php line 686
at FrontControllerCore->display()
in Controller.php line 326
at ControllerCore->run()
in Dispatcher.php line 518
at DispatcherCore->dispatch()
in index.php line 28

Thanks.

[Prestachamps]

Hi,

From the error looks to be one of the payment methods/modules.

you should try to disable the payment modules one by one, just to make sure which one is causing this, as it can be the bankwire, or redsys module which is not compatible with the new Prestashop version, so you need to get the newer version of the module which is compatible.

Do you have by mistake the paypal module installed and deactivated? as this error is being also caused by the older version of paypal on a new Prestashop. If yes, then uninstall paypal, to be sure that not this is causing the error.

Kind regards, Peter.

[christiaannn]

Hello,

I have now deactivated and completely eliminated all existing payment methods. 

I still get this error code in the debugging.

(1/1) FatalThrowableError
Type error: Argument 1 passed to PrestaShop\PrestaShop\Core\Payment\PaymentOption::convertLegacyOption() must be of the type array, string given

in PaymentOption.php line 337
at PaymentOption::convertLegacyOption('')
at array_map(array('PrestaShop\\PrestaShop\\Core\\Payment\\PaymentOption', 'convertLegacyOption'), array('anthemeblocks' => ''))
in PaymentOptionsFinder.php line 46
at PaymentOptionsFinderCore->find()
in PaymentOptionsFinder.php line 82
at PaymentOptionsFinderCore->present(false)
in CheckoutPaymentStep.php line 87
at CheckoutPaymentStepCore->render(array('identifier' => 'checkout-payment-step', 'position' => 4, 'ui' => object(RenderableProxy)))
in RenderableProxy.php line 52
at RenderableProxy->render(array('identifier' => 'checkout-payment-step', 'position' => 4, 'ui' => object(RenderableProxy)))
in smartyfront.config.inc.php line 98
at smartyRender(array('identifier' => 'checkout-payment-step', 'position' => 4, 'ui' => object(RenderableProxy)), object(SmartyDevTemplate))
in SmartyLazyRegister.php line 83
at SmartyLazyRegister->__call('smartyRender', array(array('identifier' => 'checkout-payment-step', 'position' => 4, 'ui' => object(RenderableProxy)), object(SmartyDevTemplate)))
in 156e58d94b4b0017b46e28f7f1cb265cf375364c_2.file.checkout-process.tpl.php line 28
at content_6006ce670682e2_89033663(object(SmartyDevTemplate))
in smarty_template_resource_base.php line 123
at Smarty_Template_Resource_Base->getRenderedTemplateCode(object(SmartyDevTemplate))
in smarty_template_compiled.php line 114
at Smarty_Template_Compiled->render(object(SmartyDevTemplate))
in smarty_internal_template.php line 216
at Smarty_Internal_Template->render(false, 0)
in smarty_internal_templatebase.php line 232
at Smarty_Internal_TemplateBase->_execute(object(SmartyDevTemplate), null, null, null, 0)
in smarty_internal_templatebase.php line 116
at Smarty_Internal_TemplateBase->fetch(null, null, null, null, false, true, false)
in SmartyDevTemplate.php line 40
at SmartyDevTemplateCore->fetch()
in CheckoutProcess.php line 112
at CheckoutProcessCore->render(array('file' => 'checkout/checkout-process.tpl', 'ui' => object(RenderableProxy)))
in RenderableProxy.php line 52
at RenderableProxy->render(array('file' => 'checkout/checkout-process.tpl', 'ui' => object(RenderableProxy)))
in smartyfront.config.inc.php line 98
at smartyRender(array('file' => 'checkout/checkout-process.tpl', 'ui' => object(RenderableProxy)), object(SmartyDevTemplate))
in SmartyLazyRegister.php line 83
at SmartyLazyRegister->__call('smartyRender', array(array('file' => 'checkout/checkout-process.tpl', 'ui' => object(RenderableProxy)), object(SmartyDevTemplate)))
in 208c6a5e002383428debca8f5914ad4cce257224_2.file.checkout.tpl.php line 50
at Block_10149858396006ce66e78560_23073286->callBlock(object(SmartyDevTemplate))
in smarty_internal_runtime_inheritance.php line 248
at Smarty_Internal_Runtime_Inheritance->callBlock(object(Block_10149858396006ce66e78560_23073286), object(SmartyDevTemplate))
in smarty_internal_runtime_inheritance.php line 184
at Smarty_Internal_Runtime_Inheritance->process(object(SmartyDevTemplate), object(Block_10149858396006ce66e78560_23073286), object(Block_5838650516006ce06d7fce3_31808669))
in smarty_internal_runtime_inheritance.php line 186
at Smarty_Internal_Runtime_Inheritance->process(object(SmartyDevTemplate), object(Block_5838650516006ce06d7fce3_31808669))
in smarty_internal_runtime_inheritance.php line 156
at Smarty_Internal_Runtime_Inheritance->instanceBlock(object(SmartyDevTemplate), 'Block_5838650516006ce06d7fce3_31808669', 'content', 1)
in 43643ede2a7961adb59a33ef3aeb21714be4c4f4_2.file.layout-full-width.tpl.php line 101
at Block_13880303726006ce06d7a5a0_06557405->callBlock(object(SmartyDevTemplate))
in smarty_internal_runtime_inheritance.php line 248
at Smarty_Internal_Runtime_Inheritance->callBlock(object(Block_13880303726006ce06d7a5a0_06557405), object(SmartyDevTemplate))
in smarty_internal_runtime_inheritance.php line 184
at Smarty_Internal_Runtime_Inheritance->process(object(SmartyDevTemplate), object(Block_13880303726006ce06d7a5a0_06557405), object(Block_2939428226006ce06d988b7_34273892))
in smarty_internal_runtime_inheritance.php line 186
at Smarty_Internal_Runtime_Inheritance->process(object(SmartyDevTemplate), object(Block_2939428226006ce06d988b7_34273892))
in smarty_internal_runtime_inheritance.php line 156
at Smarty_Internal_Runtime_Inheritance->instanceBlock(object(SmartyDevTemplate), 'Block_2939428226006ce06d988b7_34273892', 'content_wrapper')
in 6c17b3c12e557252f5b5de28c89e85793b1cbb4b_2.file.layout-both-columns.tpl.php line 107
at content_6006ce06da2407_41164322(object(SmartyDevTemplate))
in smarty_template_resource_base.php line 123
at Smarty_Template_Resource_Base->getRenderedTemplateCode(object(SmartyDevTemplate))
in smarty_template_compiled.php line 114
at Smarty_Template_Compiled->render(object(SmartyDevTemplate))
in smarty_internal_template.php line 216
at Smarty_Internal_Template->render()
in smarty_internal_template.php line 385
at Smarty_Internal_Template->_subTemplateRender('layouts/layout-both-columns.tpl', null, 'bereskletlayouts/layout-full-width.tpl', 0, 3600, array(), 2, false, null, null)
in smarty_internal_runtime_inheritance.php line 116
at Smarty_Internal_Runtime_Inheritance->endChild(object(SmartyDevTemplate), 'layouts/layout-both-columns.tpl')
in 43643ede2a7961adb59a33ef3aeb21714be4c4f4_2.file.layout-full-width.tpl.php line 42
at content_6006ce06d812b0_33189373(object(SmartyDevTemplate))
in smarty_template_resource_base.php line 123
at Smarty_Template_Resource_Base->getRenderedTemplateCode(object(SmartyDevTemplate))
in smarty_template_compiled.php line 114
at Smarty_Template_Compiled->render(object(SmartyDevTemplate))
in smarty_internal_template.php line 216
at Smarty_Internal_Template->render()
in smarty_internal_template.php line 385
at Smarty_Internal_Template->_subTemplateRender('layouts/layout-full-width.tpl', null, 'bereskletlayouts/layout-full-width.tpl', 0, 3600, array(), 2, false, null, null)
in smarty_internal_runtime_inheritance.php line 116
at Smarty_Internal_Runtime_Inheritance->endChild(object(SmartyDevTemplate), 'layouts/layout-full-width.tpl')
in 208c6a5e002383428debca8f5914ad4cce257224_2.file.checkout.tpl.php line 33
at content_6006ce66e81251_74214315(object(SmartyDevTemplate))
in smarty_template_resource_base.php line 123
at Smarty_Template_Resource_Base->getRenderedTemplateCode(object(SmartyDevTemplate))
in smarty_template_compiled.php line 114
at Smarty_Template_Compiled->render(object(SmartyDevTemplate))
in smarty_internal_template.php line 216
at Smarty_Internal_Template->render(false, 0)
in smarty_internal_templatebase.php line 232
at Smarty_Internal_TemplateBase->_execute(object(SmartyDevTemplate), null, 'bereskletlayouts/layout-full-width.tpl', null, 0)
in smarty_internal_templatebase.php line 116
at Smarty_Internal_TemplateBase->fetch('checkout/checkout.tpl', null, 'bereskletlayouts/layout-full-width.tpl', null, false, true, false)
in SmartyDev.php line 40
at SmartyDev->fetch('checkout/checkout.tpl', null, 'bereskletlayouts/layout-full-width.tpl')
in FrontController.php line 704
at FrontControllerCore->smartyOutputContent('checkout/checkout.tpl')
in FrontController.php line 686
at FrontControllerCore->display()
in Controller.php line 326
at ControllerCore->run()
in Dispatcher.php line 518
at DispatcherCore->dispatch()
in index.php line 28

Is it possible that it is a problem of the template that is being used?

 

Thanks.

[Prestachamps]

Hi

well, it can be also one of your overrides which is not compatible with the new PS version, so you can try to temporarily disable overrides from Performance page and check if this solves it partially.

Kind regards, Leo

[christiaannn]

I changed the current template to the default prestashop template and everything works fine, the problem is in the template I was using.
I will contact the developer to fix the compatibility in the template.
thanks for your help.