HETPE3B Posted January 6, 2021 Share Posted January 6, 2021 (edited) Was thinking that it's should be a time now for me to upgrade from 1.4.6 to 1.7.7.0. Don't want to damage while 1.4.6 is still working so installed 1.7.7.0 on the different server. Installation went smooth. Database connected no problem. Have "your installation is finished" screen with backend login and password. Removed Install folder. When I'm trying to login to the back office by providing the login credentials and clicking "Log In" button - the picture with the credentials disappears leaving only the bird . No errors, no nothing. If I click refresh - I see the credentials screen again. Different browsers - same result. When I'm playing with the front end and trying to create a new customer after submitting an information browser giving me HTTP error 500. I think both those issues are connected somehow. What am I missing? Edited January 6, 2021 by HETPE3B (see edit history) Link to comment Share on other sites More sharing options...
PrestaServicePro Posted January 7, 2021 Share Posted January 7, 2021 Hi, Check PHP version and should be 7.3. Link to comment Share on other sites More sharing options...
ClassyDevs Posted January 7, 2021 Share Posted January 7, 2021 Hello, Please check your memory limit of the site and also post max site and execution time. Some time memory limit cause this issue. Hope it will solved your issue Thank you Link to comment Share on other sites More sharing options...
HETPE3B Posted January 7, 2021 Author Share Posted January 7, 2021 14 hours ago, PrestaServicePro said: Hi, Check PHP version and should be 7.3. Tried different PHP versions including 7.2 and 7.3. No difference 10 hours ago, ClassyDevs said: Hello, Please check your memory limit of the site and also post max site and execution time. Some time memory limit cause this issue. Hope it will solved your issue Thank you Is this the information below? Link to comment Share on other sites More sharing options...
ClassyDevs Posted January 7, 2021 Share Posted January 7, 2021 Hello, I am talking about PHP configuration.. You can talk with hosting support also Thank you Link to comment Share on other sites More sharing options...
HETPE3B Posted January 8, 2021 Author Share Posted January 8, 2021 Chatting now with the hosting support. Hopefully they will be able to provide some info. On the side note - what the file/folder permissions should be? May be there is an issue with them? Link to comment Share on other sites More sharing options...
HETPE3B Posted January 8, 2021 Author Share Posted January 8, 2021 (edited) That's what support told: Quote It looks like the memory limit is 32M, max post size is 8M. Max execution looks to be 30 Edited January 8, 2021 by HETPE3B (see edit history) Link to comment Share on other sites More sharing options...
HETPE3B Posted January 8, 2021 Author Share Posted January 8, 2021 Just an update - when I turned on PHP 7.4 - back office started to work. Will check the rest of the functions now. Link to comment Share on other sites More sharing options...
HETPE3B Posted January 8, 2021 Author Share Posted January 8, 2021 Front office works too. Was able to create a new customer. Time to time getting 500 error. Not sure if it's related to the server performance or something else. Link to comment Share on other sites More sharing options...
JBW Posted January 11, 2021 Share Posted January 11, 2021 On 1/8/2021 at 3:03 PM, HETPE3B said: Just an update - when I turned on PHP 7.4 - back office started to work. Will check the rest of the functions now. 7.4 is not officially supported. Your login issue is a known bug due to outdated version of ICU inside some PHP7.3 installations, you could check with your hosting. Details here https://github.com/PrestaShop/PrestaShop/issues/22300 Link to comment Share on other sites More sharing options...
HETPE3B Posted January 11, 2021 Author Share Posted January 11, 2021 But at least it's working with 7.4 without the problems that it had while it was set to 7.3. I was asking my hosting provider about the ICU - I guess the guy in the support didn't have a clue what's it was, so I gave up on that What's this abbreviation stands for? May be I'll be able to explain it better next time to online support. Link to comment Share on other sites More sharing options...
JBW Posted January 12, 2021 Share Posted January 12, 2021 8 hours ago, HETPE3B said: I was asking my hosting provider about the ICU - I guess the guy in the support didn't have a clue what's it was, so I gave up on that What's this abbreviation stands for? May be I'll be able to explain it better next time to online support. http://site.icu-project.org/home 1 Link to comment Share on other sites More sharing options...
HETPE3B Posted January 16, 2021 Author Share Posted January 16, 2021 My hosting provided declined to upgrade the ICU saying that I'm on the shared server and they don't do upgrades on request because of that. So I guess I'll stick with PHP 7.4 Link to comment Share on other sites More sharing options...
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