Moyses55 Posted December 22, 2020 Share Posted December 22, 2020 I have this error when I try to make the checkout: Error de PayPal The value of a field does not conform to the expected format. INTENTA PAGAR DE NUEVO This happens when I select the option to pay with PayPal, it opens a window of Paypal, keeps loading and after refresh the page of my store and appears this error. Link to comment Share on other sites More sharing options...
202ecommerce Posted December 22, 2020 Share Posted December 22, 2020 Hi, Can you try this configuration on your PrestaShop and make a payment test with the same kind of order? => Go to preferences => General => Rounding rule: Round to infinity when the value is halfway (recommended) => Rounding Type: Round on each item => Decimals = 2. If the problem is not solved, please contact the support service: https://addons.prestashop.com/en/contact-us?id_product=1748 Team 202-ecommerce Link to comment Share on other sites More sharing options...
Moyses55 Posted January 8, 2021 Author Share Posted January 8, 2021 Nothing happen, I've read that the 5.1.2 paypal version for prestashop 1.7 doesn't have this error, do you have it? Link to comment Share on other sites More sharing options...
202ecommerce Posted January 8, 2021 Share Posted January 8, 2021 Hi, please update the module to 5.3.1 version and, if the problem is not solved, please contact the support service: https://addons.prestashop.com/en/contact-us?id_product=1748 Team 202-ecommerce Link to comment Share on other sites More sharing options...
adood Posted December 21, 2021 Share Posted December 21, 2021 Hello I ve the same issue. "The value of a field does not conform to the expected format." or "The value of a field is either too short or too long." Link to comment Share on other sites More sharing options...
202ecommerce Posted December 22, 2021 Share Posted December 22, 2021 Hello @adood, What is the version of your module? Have you tried the set-up described above : Go on your PrestaShop and make a payment test with the same kind of order? => Go to preferences => General => Rounding rule: Round to infinity when the value is halfway (recommended) => Rounding Type: Round on each item => Decimals = 2 If so, we recommend that you update your module to its latest version (5.4.6). If the problem is not solved, please contact the support service: https://addons.prestashop.com/en/contact-us?id_product=1748 Best regards, Link to comment Share on other sites More sharing options...
adood Posted December 22, 2021 Share Posted December 22, 2021 Hello the version of the module is : v5.4.6 Prestashop : 1.7.4.1 I did everything you mentionned and it does not work I contacted the support but still no answer Link to comment Share on other sites More sharing options...
202ecommerce Posted December 22, 2021 Share Posted December 22, 2021 Hello @adood, We are sorry to hear that. The support team will answer you as soon as possible. Best regards, Team 202-ecommerce Link to comment Share on other sites More sharing options...
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