Problem with using PrestaShop - The employee does not exist

[goldeen7]

EDIT: Problem was solved. It was a password problem eventually. Please close the topic.

Hello,

I have a problem with using PrestaShop. The shop was setup and used and everything was ok. After some time I want to use PrestaShop, I believe I have everything installed and setup correctly at my end (including the correct version of PHP) and when I try to login to PrestaShop I get the following error message:

There is one error.
The employee does not exist, or the password provided is incorrect.

What is wrong? Please help and advise.

I reinstalled the entire PrestaShop on my server, including module x13import. I changed password, just to make sure. I'd like to stress: this is not an issue with the password, the password was changed and confirmed via email.

Any help/advise would be greatly appreciated.

Edited December 17, 2020 by goldeen7 (see edit history)

[juanrojas]

Hello, I think that if it is a problem with the password. you should discard this but changing the password from the database