bushikan Posted December 8, 2020 Share Posted December 8, 2020 I just upgrade PrestaShop 1.7.6.5 to version 1.7.7.0 and now I can't login in my back office. Seems that my store is working fine but I can't login in my back office. Can any one help me to resolve the problem? Thank you very much. Link to comment Share on other sites More sharing options...
Razi Posted December 8, 2020 Share Posted December 8, 2020 Hello, is its show any error ? if not then kindly try by rename folders cache var/cache app/cache Link to comment Share on other sites More sharing options...
bushikan Posted December 8, 2020 Author Share Posted December 8, 2020 Hi Razi: Thank you for your reply. I do not get any errors but I can't login in my back office. Do you mind to be more specific about renaming: I have var/cache but the folder app does not have a sub-folder cache??? Link to comment Share on other sites More sharing options...
Razi Posted December 8, 2020 Share Posted December 8, 2020 yes rename this var/cache folder and kindly also enable the debug mode from file config/defines.inc.php Link to comment Share on other sites More sharing options...
bushikan Posted December 8, 2020 Author Share Posted December 8, 2020 I am sorry Razi but I am very new in Prestashop Do I change both names var & cache or just cache Can I be sure that my orders still ok or do you think that with this problem I have lost my orders? Link to comment Share on other sites More sharing options...
JBW Posted January 6, 2021 Share Posted January 6, 2021 Please check if your ICU version is lower 4.6 https://github.com/PrestaShop/PrestaShop/issues/22300 Link to comment Share on other sites More sharing options...
varkeychen Posted April 29, 2021 Share Posted April 29, 2021 Finally I have got a wayout from this problem. Just install for US, means never change the country or region during installation. You can then easily access BO and FO. After successful installation you can change the country and currency etc. from BO into yours. OK for Prestashop 1.7.7.3 and PHP 7.4 Link to comment Share on other sites More sharing options...
antonio Posted April 29, 2021 Share Posted April 29, 2021 (edited) 1 ora fa, varkeychen dice: Finalmente ho una via d'uscita da questo problema. Basta installare per gli Stati Uniti , significa non cambiare mai il paese o la regione durante l'installazione . È quindi possibile accedere facilmente a BO e FO. Al termine dell'installazione è possibile modificare il paese, la valuta, ecc. Da BO al proprio. OK per Prestashop 1.7.7.3 e PHP 7.4 ciao, da dove modifica la valuta? comunque a me la php 7.4 dava problemi con la lettura del database Edited April 29, 2021 by antonio (see edit history) Link to comment Share on other sites More sharing options...
varkeychen Posted May 6, 2021 Share Posted May 6, 2021 On 4/29/2021 at 7:17 PM, antonio said: ciao, da dove modifica la valuta? comunque a me la php 7.4 dava problemi con la lettura del database Sorry for the delay Back Office > International > Localization > Currency Do you need any more support? 1 Link to comment Share on other sites More sharing options...
antonio Posted May 6, 2021 Share Posted May 6, 2021 Grazie, trovato. Link to comment Share on other sites More sharing options...
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