diana13 Posted April 17, 2011 Share Posted April 17, 2011 One of my client said that even if she completed the address and phone number, she couldn't finalize her order because she receive a "Hack attempt, address->phone is empty". I've looked in db and the phone field is completed. How can I fix this issue? I still have 1.2.5 version I haven't time to upgraded Link to comment Share on other sites More sharing options...
tomerg3 Posted April 17, 2011 Share Posted April 17, 2011 Was anything changed in the PS core files, or the address tpl?Do any other customers have this issue?Can you edit the customer info from the Backoffice and save it? Link to comment Share on other sites More sharing options...
diana13 Posted April 17, 2011 Author Share Posted April 17, 2011 Yes, some other customers couldn't finalize their orders, but they didn't tell me what the error was, so I don't know if it was the same error.I can't remember if this starts happened when I've installed the "one check out" modules. Unfortunately, I've made some changes, but there was a while ago, so I don't remember what it was. I've posted today, because just today one client told me what error is.Still, when some of my customers told me that they could not finalize their orders, I've made several tries on my on, trying to put prestashop in some trouble to see where these errors appears. But whatever I've made, I could finalize every order I've made, from every browser, so I couldn't figured out what the problem is.Sorry for this long post, I hope you'll understand something from what I've wrote Link to comment Share on other sites More sharing options...
tomerg3 Posted April 17, 2011 Share Posted April 17, 2011 Try to checkout using guest checkout, see if that does anything, I know the OPC module from canin.sk had many bugs in it.While OPC is important, it's not worth losing sales over, so you want to try and remove it, just make sure to backup your site beforehand. Link to comment Share on other sites More sharing options...
diana13 Posted April 17, 2011 Author Share Posted April 17, 2011 Guest checkout from 1.4 version? Well, I have to upgrade from 1.2.5 and I'm scarred, because I've modified a lot and now I should start over again. I was pretty anxious to see this 1.4 version, and now I'm afraid to make this upgrade Link to comment Share on other sites More sharing options...
tomerg3 Posted April 17, 2011 Share Posted April 17, 2011 No, I mean the guest checkout in your OPC (if you have it enabled), or just try to ask this customer who reported the problem what steps they did exactly at checkout. Link to comment Share on other sites More sharing options...
diana13 Posted April 17, 2011 Author Share Posted April 17, 2011 What is OPC? I don't find guest checkout anywhere. Link to comment Share on other sites More sharing options...
diana13 Posted April 17, 2011 Author Share Posted April 17, 2011 The customer said that she completed all the fields from the "one page checkout" form and she cannot continue her order, so I suppose this erros appears when she want to continue the order, before the final step. Link to comment Share on other sites More sharing options...
tomerg3 Posted April 17, 2011 Share Posted April 17, 2011 OPC = One Page Checkout.You may want to contact the person you bought that module from. Link to comment Share on other sites More sharing options...
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