Customers can't log in

[sannnx]

Hi everyone,

I tried anything I found on the Prestashop website, but unfortenaly nothing works.

So here's the problem:
- Customers can't log in on the website. They get an error: Authentication failed prestashop
 

It's not because of a wrong password! Any idea how to fix this? I'm desperate!

[sannnx]

Anyone?

[Rhobur]

Enable the Debug mode from Advanced Preferences->Performance and check for the error message when authenticating as a customer.

[sannnx]

2 minutes ago, Rhobur said:

Enable the Debug mode from Advanced Preferences->Performance and check for the error message when authenticating as a customer.

I tried it. But unfortunately nothing shows up. No error message at all! 

[Rhobur]

then check the apache/nginx log if you have server access or Cpanel error.log if you don't.

[sannnx]

2 hours ago, Rhobur said:

then check the apache/nginx log if you have server access or Cpanel error.log if you don't.

Didn't find anything related to the issue. However is the ssl log i found this:

 

[Sat Dec  5 12:37:39 2020] [error] [client 45.118.159.157] ap_pass_brigade failed with error 103: Software caused connection abort, referer: https://......../en/login?back=my-account
[Sat Dec  5 12:39:04 2020] [error] [client 94.157.133.156] ap_pass_brigade failed with error 103: Software caused connection abort, referer: https://.....Backoffice/index.php/configure/shop/maintenance/?_token=reszms2r7OlVoTohSg_9iCvYh-4CZsSDesmEYLAt-iA
[Sat Dec  5 12:40:20 2020] [error] [client 94.157.133.156] ap_pass_brigade failed with error 103: Software caused connection abort, referer: https://..../Backoffice/index.php/improve/design/themes/?_token=reszms2r7OlVoTohSg_9iCvYh-4CZsSDesmEYLAt-iA

[Rhobur]

It seems like a webserver error not a PS one; try restart Apache and if it doesn't go away, try with this https://stackoverflow.com/questions/12477627/mod-fcgid-ap-pass-brigade-failed-in-handle-request-function

[joseantgv]

Check the network response.

[El Patron]

use chrome dev tools (console shows errors) in conjunction with ps debug mode.

[VisualX]

Hello,

I'm having the same problem, in the cpanel in the errors page i get: AH01630: client denied by server configuration: /home3/semir46t/public_html/img/pr

I tried to modify the .htaccess from the img/p folder and change the REQUEST ALL DENIED to REQUEST ALL GRANTED but it didnt work.

Can anyone please help me?

Thanks in advance

Here is the code from .htaccess from img/p folder

<IfModule mod_php5.c>
	php_flag engine off
</IfModule>

# Apache 2.2
<IfModule !mod_authz_core.c>
    Order deny,allow
    Deny from all
    <Files ~ "(?i)^.*\.(jpg|jpeg|gif|png|bmp|tiff|svg|pdf|mov|mpeg|mp4|avi|mpg|wma|flv|webm|ico)$">
        Allow from all
    </Files>
</IfModule>

# Apache 2.4
<IfModule mod_authz_core.c>
    Require all denied
    <Files ~ "(?i)^.*\.(jpg|jpeg|gif|png|bmp|tiff|svg|pdf|mov|mpeg|mp4|avi|mpg|wma|flv|webm|ico)$">
        Require all granted
    </Files>
</IfModule>

 

Edited June 11, 2022 by VisualX
added code (see edit history)

[Prestachamps]

Hi, 

The error you posted means that the access to the directory on the file system was denied by an Apache configuration.

I would ask you server to take a closer look. https://cwiki.apache.org/confluence/display/httpd/ClientDeniedByServerConfiguration

Using deny, allow directives is deprecated since Apache 2.4.So now the right directive that allow all access would be "Require all granted" - this seems fine in the above. 

Are the htaccess file rights set properly? In case they can't be read the same error will occur. 

I hope it helps, 

LEo

 

[VisualX]

Hello,

Sorry for my late reply. I solved the problem. I had to change in the database the length of the encrypted passwords to 64 characters.

[nmbhulani]

Superb! Thanks VisualX for the solution!

I had migrated my shop from prestashop 1.6 to 1.7 and simply copied the data from the 1.6 tables to 1.7.

I had inadvertently deleted my customer table. So, my only option was to copy the old table from 1.6 along with the table structure. 

I had trouble with users unable to log into their accounts. But, now after changing the password and secure key column lengths to 64 from 32 in the customer table, the problem has been solved!

Thanks again!

[AcidLava]

Hello,

Could you please provide me the table name do to this ?

Thanks.