Alex Nicoli Posted December 2, 2020 Share Posted December 2, 2020 (edited) Hi all, Does anyone know how to fix duplicate transactions in google analytics? I have 2 transactions: 1- with tax, 2- without tax. Basically it is one transaction with tax. I need only one transaction with tax. Presta 1.7.6.3. Can anyone help? Edited December 2, 2020 by Aleksandar Nikolic (see edit history) Link to comment Share on other sites More sharing options...
JakubSVK Posted January 13, 2021 Share Posted January 13, 2021 Hello ! Same issue here, i have 1.7.6.1 - Prestashop 4.0.0. - Google Analytics Any help ? Maybe is problem with hook ? Jakub Link to comment Share on other sites More sharing options...
Alex Nicoli Posted January 14, 2021 Author Share Posted January 14, 2021 Hi, Nobody replied yet so i dont have idea what can cause the problem and how to resolve it. Can someone please help us? Thx, Alex Link to comment Share on other sites More sharing options...
Prestachamps Posted January 14, 2021 Share Posted January 14, 2021 Hi, Have you tried to reset the analytics module so the hooks to be ok, and then reconfigure the UA, and then make a test order. Also you should make a test order with the analytics module disabled, just in case that there is already a tracking in another module, or in code. Kind regards, Leo Link to comment Share on other sites More sharing options...
Alex Nicoli Posted January 16, 2021 Author Share Posted January 16, 2021 Hi, not sure how to reset it and reconfigure not to broke something? sorry Link to comment Share on other sites More sharing options...
JakubSVK Posted January 17, 2021 Share Posted January 17, 2021 (edited) On 1/14/2021 at 2:17 PM, Prestachamps said: Hi, Have you tried to reset the analytics module so the hooks to be ok, and then reconfigure the UA, and then make a test order. Also you should make a test order with the analytics module disabled, just in case that there is already a tracking in another module, or in code. Kind regards, Leo Hi ! I have this problem with 2 prestashop webs. Maybe some bug ? I tried reset modules. Still nothing Edited January 18, 2021 by JakubSVK (see edit history) Link to comment Share on other sites More sharing options...
Alex Nicoli Posted January 19, 2021 Author Share Posted January 19, 2021 The issue is still present. Any help please? Link to comment Share on other sites More sharing options...
JakubSVK Posted January 27, 2021 Share Posted January 27, 2021 On 1/19/2021 at 1:55 PM, Aleksandar Nikolic said: The issue is still present. Any help please? Aleksandar, i solved this problem. I used two modules : Google Analytics v4.0.0 - od PrestaShop - with right settings Google and Facebook Conversion Tracking. v1.0.6 - od buy-addons - only for Facebook pixel. ( no settings for google analytics ) I bought Official Facebook Pixel v1.1.7 - od Prestashop and disabled Google and Facebook Conversion Tracking. v1.0.6 - od buy-addons. Looks fine now ! Maybe extension from buy-addons fire GA code too. Link to comment Share on other sites More sharing options...
Alex Nicoli Posted January 29, 2021 Author Share Posted January 29, 2021 (edited) OK, thank you so much. But Facebook pixel is only for Facebook or not? This is the only modules I use. Edited January 29, 2021 by Aleksandar Nikolic (see edit history) Link to comment Share on other sites More sharing options...
Prestachamps Posted January 29, 2021 Share Posted January 29, 2021 Hi, This topic starts to look ridiculous a bit. The 2 conversions can only happen in case you have the Google Enhanced Ecommerce tracking code added twice, or in case somebody pressed a refresh on the order_confirmation url (this can be avoided but depends from the module you use) If we would know the URL somebody from us could easily identify using Tag Assistant the triggers as well the tags used. Can you please post your URL here . Thanks, Leo Link to comment Share on other sites More sharing options...
Alex Nicoli Posted January 29, 2021 Author Share Posted January 29, 2021 (edited) OK, maybe it is ridiculous to you but this is real life problem i am trying to fix. If you would like to help, i will be more that happy with that. Thx, A. Edited January 29, 2021 by Aleksandar Nikolic (see edit history) Link to comment Share on other sites More sharing options...
Prestachamps Posted January 29, 2021 Share Posted January 29, 2021 (edited) I would watch my language, my remark was to the above message not to yours - first of all. Being the company who developed the first Tag Manager module for addons, it entitles me to consider certain approach ridiculous. Frankly you just lost me there - if you would have paid more attention you would have realized, that I considered the solution above ridiculous, which is not a solution at all! However as you lost me now, I humble offer the help position to others. wish you good luck with your problem, and keep us posted about the solution. Regards, Leo Edited January 29, 2021 by Prestachamps (see edit history) Link to comment Share on other sites More sharing options...
Alex Nicoli Posted January 29, 2021 Author Share Posted January 29, 2021 Whatever. Do not insult people with comments unless you wanna help. Every small help is big one no matter is it ridicules to you or not. Best. Link to comment Share on other sites More sharing options...
Prestachamps Posted January 29, 2021 Share Posted January 29, 2021 (edited) Again, as I know you have issues to resolve! I would recommend you to spend your time on those. Your perspective of insult is only an insult to my intelligence! Do your amazing magic! And when did you become peoples advocate? Stop patronizing me, as it will hurt you more! Regards Edited January 29, 2021 by Prestachamps (see edit history) Link to comment Share on other sites More sharing options...
Alex Nicoli Posted January 29, 2021 Author Share Posted January 29, 2021 So, in my Google Analytics i have two transaction: one is the product with VAT second is the same product with VAT. So basically it is one transaction which is displayed in GA as two transactions: with and without VAT. Any idea? Link to comment Share on other sites More sharing options...
Alex Nicoli Posted January 29, 2021 Author Share Posted January 29, 2021 3 minutes ago, Prestachamps said: Again, as I know you have issues to result, I would recommend you to spend your time on those. Your perspective of insult is only an insult to my intelligence! Do your amazing magic! And when did you become peoples advocate? Stop patronizing me, as it will hurt you more! Regards Please, do not treat. Link to comment Share on other sites More sharing options...
Prestachamps Posted January 29, 2021 Share Posted January 29, 2021 I just started to help you.... but your attitude made me regret that! Wish you the best! Link to comment Share on other sites More sharing options...
Alex Nicoli Posted January 29, 2021 Author Share Posted January 29, 2021 OK, i understand. Here is all google modules i have installed: Any idea? Link to comment Share on other sites More sharing options...
Alex Nicoli Posted January 29, 2021 Author Share Posted January 29, 2021 I am more than thankful for all help! Just dont like calling someone ridiculous if the person is trying to help. Thats the point. Link to comment Share on other sites More sharing options...
Alex Nicoli Posted January 29, 2021 Author Share Posted January 29, 2021 I apologise if overreacted. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now