ERC Posted November 7, 2020 Share Posted November 7, 2020 I'm setting up a new shop and everything else is more or less working, but when doing a test purchase I noticed all emails that prestashop sends are blank, they only contain the logo and attachments. After finally finding the email templates they all seem to be in order, the only language I use is English. If I go to Advanced Parameters/E-mail I can see that it's using the correct templates(order_conf and payment in this case) and the correct language when it sends the emails, but for some unknown reason they still aren't working. I don't have any theme installed either, I'm using the default one. Under Order Settings/Statuses everything looks good too. So I'm a bit lost with what could be causing it? Any help would be appreciated. Link to comment Share on other sites More sharing options...
jetway Posted November 9, 2020 Share Posted November 9, 2020 Are you using the default Template? Link to comment Share on other sites More sharing options...
ERC Posted November 9, 2020 Author Share Posted November 9, 2020 Yes, the template is the default one. Link to comment Share on other sites More sharing options...
jetway Posted November 9, 2020 Share Posted November 9, 2020 Default Theme or custom? Link to comment Share on other sites More sharing options...
ERC Posted November 9, 2020 Author Share Posted November 9, 2020 I am using classic Version 1.0.0 Link to comment Share on other sites More sharing options...
jetway Posted November 9, 2020 Share Posted November 9, 2020 So if you go into your file Explorer on the server Public_html -> themes -> classic -> (language) -> and open the email you want to send. Does it contain text? Link to comment Share on other sites More sharing options...
ERC Posted November 9, 2020 Author Share Posted November 9, 2020 Yes I just checked this and it contains the same text I can see from the backend too, it looks correct. The path was a bit different though, themes -> classic -> mails -> en Link to comment Share on other sites More sharing options...
jetway Posted November 11, 2020 Share Posted November 11, 2020 Which PS version are you using? what do you have under public_html->mails->[language] Link to comment Share on other sites More sharing options...
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