Prestashop Back office - Filters does not work anymore

[iAngela]

Hello,

Since a couple of days, I've an issue in my back office.

I can't use the filters on my tables anymore (as orders or clients, etc).

For example, if I want to only see orders in a specific status, I select the status in the dropdown, there is a quick refresh and nothing happens (I still see all orders).

There was no change at my side.

I don't know what to do or who to ask.

Can you please help?

Thank you

Angela

[kateclaudio123]

I present the same error, someone who can help us?

Edited November 6, 2020 by kateclaudio123 (see edit history)

[Solver]

Hello,

We need more details, what prestashop version? what you did just before the error?

[kateclaudio123]

Hello, thanks for answering, my version of prestashop is 1.7.6.7 and previously I had 1.7.6.6,  Although, this error was curiously caused when we changed the cookies sime site = None 

[Solver]

13 hours ago, kateclaudio123 said:

Hello, thanks for answering, my version of prestashop is 1.7.6.7 and previously I had 1.7.6.6,  Although, this error was curiously caused when we changed the cookies sime site = None 

Try to logout and login again (This will remove sessions, data of filter will be saved in session)

[kateclaudio123]

2 hours ago, Solver said:

Try to logout and login again (This will remove sessions, data of filter will be saved in session)

Well, I tried, and it doesn't work :(

[iAngela]

Hi, my version is 1.7.6.4

[Guest]

Check the ps_admin_filter table in the database.

Edited November 7, 2020 by Guest (see edit history)

[iAngela]

Hi, thank you for your reply.

Do you know where in which folder to look for the ps_admin_filters table ?

And what should I look for?

[Guest]

Hi, search in the database not in the folder !!!

I wrote in the database to find a table.

Quote

Check the ps_admin_filter table in the database.

You don't know where your database is?
Contact your developer.

 

Edited November 7, 2020 by Guest (see edit history)

[Guest]

And do you know where Debug mode is turned on in administration?

[Guest]

And do you know where it turns on in the FTP ./config/defines.inc.php Debug mode if your administration doesn't work?

[kateclaudio123]

6 hours ago, Solver said:

Try to logout and login again (This will remove sessions, data of filter will be saved in session)

Hello, I am in the database, although I do not think it is the problem, I do not see anything irregular, also the filters work in a normal way in firefox but not in other platforms like Chrome

[kateclaudio123]

debug mode does not give me any error

[Guest]

You have to write straight away that you are using Chrome.
In the forum and on the Internet, you will find a million warnings that PrestaShop in Chrome does not work 100%, because Chrome cannot process JavaScript.

[kateclaudio123]

 this error was curiously caused when we changed the cookies sime site = None 

[Guest]

Filtering in PrestaShop 1.7 works by reading a filter from the ps_admin_filter table into a cookie and sending it to JavaScript for processing, which then uses filtering in twig files.
I simplified the explanation.

[kateclaudio123]

I was looking for information about it, without finding anything related. It seems strange to me, that putting the old code changing cookies to LAX works, when there should be nothing related to it, as I believe.

[kateclaudio123]

perfect, now I understand the relationship, there will be a solution regarding this issue, since I cannot leave the cookie in LAX, because the new update of Chrome, if I do not define the cookies as secure, the payment gateway falls

[Guest]

 

[iAngela]

Hi,

For me, the filtering issue was solved by simply using Firefox instead of Chrome 🙂

Thank you

Angela