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Lucina

Lucina


Solved

Hi,

I need help. I'm a newbie in coding, Prestashop, everything. I've been trying to find solution for almost 1 week, but still failed.. T-T

All other email templates are working perfectly except for the order confirmation email.

Issues:

1. The layout on email looks perfect at BO (translations - email) but when the email sent, it does not look the same.

2. The shipping details, and the rest of the information at the bottom goes beyond their designated white area. The only part of the code I've changed is the message box. I have other emails that have a large content but are working fine, except for this email.

3. The order summary table also gone haywire. The row for the products were placed above the table header, when I didn't even touch any code on that part. T-T

Does anyone know how to fix these?

Looking forward to learning how to fix these. Thank you for taking time to read this. :)

Lucina

Lucina


Solved

Hi,

I need help. I'm a newbie in coding, Prestashop, everything. I've been trying to find solution for almost 1 week, but still failed.. T-T

All other email templates are working perfectly except for the order confirmation email.

Issues:

1. The layout on email looks perfect at BO (translations - email) but when the email sent, it does not look the same.

2. The shipping details, and the rest of the information at the bottom goes beyond their designated white area. The only part of the code I've changed is the message box. I have other emails that have a large content but are working fine, except for this email.

3. The order summary table also gone haywire. The row for the products were placed above the table header, when I didn't even touch any code on that part. T-T

Does anyone know how to fix these?

Looking forward to learning how to fix these. Thank you for taking time to read this. :)

Lucina

Lucina

Hi,

I need help. I'm a newbie in coding, Prestashop, everything. I've been trying to find solution for almost 1 week, but still failed.. T-T

All other email templates are working perfectly except for the order confirmation email.

Issues:

1. The layout on email looks perfect at BO (translations - email) but when the email sent, it does not look the same.

2. The shipping details, and the rest of the information at the bottom goes beyond their designated white area. The only part of the code I've changed is the message box. I have other emails that have a large content but are working fine, except for this email.

3. The order summary table also gone haywire. The row for the products were placed above the table header, when I didn't even touch any code on that part. T-T

BO View

image.png.b9e489b46ba50326a420696530d77cb4.png

image.png.9217b8eb7f6aa7fe22d2a8f1953e265b.png

Yahoo Mail View

image.thumb.png.e0ae223fb1ecacfe84ed9c1fe59efc1a.png

image.thumb.png.34ba1702dc0cf2236834f78aa1a8e03a.png

Gmail View

image.thumb.png.b99b36f117ace84385139d490a8b5399.png

Does anyone know how to fix these?

Looking forward to learning how to fix these. Thank you for taking time to read this. :)

image.png

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