My Icon Clothing Posted October 16, 2020 Share Posted October 16, 2020 We have Stripe installed as our payment module but for some reason when customers apply a discount code on our website the amount charged to Stripe does not include the discount code ie a customer places an order for £15.99 with a 15% discount code to make the final charge £13.59, however Stripe then charges the full £15.99. I have spoken with Stripe and they say that the issue is with Prestashop applying the discount code after sending the charge to Stripe. We do not have this issue when people pay via PayPal or when we used to use PayPal Pro for card payments it is only an issue when customers pay via card with Stripe. Any help would be much appreciated whether there is some way for the discount to be applied at the correct stage. Link to comment Share on other sites More sharing options...
Tradeswiss Posted November 26, 2020 Share Posted November 26, 2020 Hi, We have exactly the same issue here and looking for a solution. @My Icon Clothing Have you been able to solve the issue ? Link to comment Share on other sites More sharing options...
My Icon Clothing Posted November 26, 2020 Author Share Posted November 26, 2020 No we haven't been given any solution to this yet which is frustrating. Link to comment Share on other sites More sharing options...
Tradeswiss Posted January 16, 2021 Share Posted January 16, 2021 (edited) Hi There, Asking Stripe, they mentioned same here. Surprisingly, the issue happened time to time with orders using voucher. On which prestashop version are you ? I am running 1.7.4.3 and plan to upgrade to see if it solves the issue. Edited January 16, 2021 by Tradeswiss (see edit history) Link to comment Share on other sites More sharing options...
Max-UK Posted April 9, 2021 Share Posted April 9, 2021 Hello, I am experiencing the same issue. Prestashop 1.7.6.4 and Stripe v2.3.1 Is there a fix or a workaround available? Link to comment Share on other sites More sharing options...
vkkaniganti Posted May 25, 2021 Share Posted May 25, 2021 Hello Any solution for this yet Prestashop 1.7.6.7 and Strip v2.3.1 Link to comment Share on other sites More sharing options...
Nickz Posted May 29, 2021 Share Posted May 29, 2021 On 10/16/2020 at 5:44 AM, My Icon Clothing said: We have Stripe installed as our payment module is Stripe the author of the module? If not inquire with the development team. Link to comment Share on other sites More sharing options...
loreactm Posted August 27, 2021 Share Posted August 27, 2021 Hello, we've been having the same problem: sometimes the customer pays full amount even though a voucher or discount is applied. This happens on about 5-10% of orders. In our case we're running PrestaShop 1.7.6.7 and we've tried two distinct Stripe plugins, both the official one (202ecommerce v2.3.1) and a third party one (Stripe Payment Pro 4.1.5). The issue seems to happen with both native discounts and discounts or vouchers created by plugins, e.g. idnovate Promotions and discounts v2.1.37 Since it happens with different Stripe plugins, I'm starting to think it's a PrestaShop problem... Has anyone managed to fix this issue or investigate a little more? Link to comment Share on other sites More sharing options...
Bridge Posted February 11, 2022 Share Posted February 11, 2022 Has anybody had any luck in fixing this? We're experiencing this as well on our site. Link to comment Share on other sites More sharing options...
Nickz Posted February 11, 2022 Share Posted February 11, 2022 45 minutes ago, Bridge said: Has anybody had any luck in fixing this? We're experiencing this as well on our site. is Stripe the author of the module? If yes inquire with the stripe development team. Link to comment Share on other sites More sharing options...
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