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500 Internal Error - FatalErrorException


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Hi,

I am using Prestashop 1.7.6.7, PHP Version 7.2.32.  I keep getting this error (see attached pic). 

I get it on more than one page in my back office.  I have done a full cache removal manually, and the problem still exists.

It's weird, I can hit "refresh" about 7 or 8 times, and it eventually goes away.  I am having the same issue with some pages on my front office.  If I hit "refresh" several times, and the page eventually loads.

Does anyone know what it means, and how I can fix it?

 

error.jpg

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  • 2 weeks later...

Okay, I reinstalled a fresh version of Prestashop 1.7.6.8, with a completely fresh database.  Before adding a single module, or creating a single listing, or making ANY changes at all, I am still getting the error.  Does anyone have any idea what the problem could be?  I am with InMotion hosting.  Has anyone else had this problem with Prestashop 1.7?

Also, my front office only works if debug mode is enabled.

error2.jpg

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p.s.  My Prestashop 1.7 is installed in a subdirectory ... public_html/tstudioleather.com.   There is an older version of Prestashop (v 1.6.1.4) installed in public_html, running a different website (tstudiojewelry.com).  Is it possible there is a conflict between the two?  Do they share any of the same files?  Sorry, I'm not very technical, so it makes it difficult for me to find the problem.

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When I installed a fresh version of Prestashop 1.7.6.8, with a completely fresh database, before adding a single module, theme, or creating a single listing, or making ANY changes at all, I was still getting the error.  I have tried switching to the default theme, and still got the error.

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Hi, I have a question.  The website that I have been getting errors on is tstudioleather.com (it is an addon domain), and the Prestashop 1.7.6.8 software installation is located in /public_html/tstudioleather.com/.  It is using PHP version 7.2.33

In my Prestashop back office, under SEO & URLs, shop domain and SSL domain is set to tstudioleather.com.
The base URL is set to /
Should that be set to /tstudioleather.com ?  When I change it, I get a page of nothing but text.  I completely lose the graphic interface.

I should mention that have another website, tstudiojewelry.com that is installed in /public_html.  It is considered my primary domain.  It has Prestashop 1.6.1.4, with PHP version 7.0.33.

Could these two software installs be in conflict with each other somehow?  (I will eventually be upgrading tstudiojewelry to Prestashop 1.7, but won't have time to get to that for a few weeks.)

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