Payment error - stock gets returned

[Dirk247]

Using 1.7.6.4

We get orders where the status has been randomly changed to "Payment error"

Problem with this is stock that was sold is now available again and that causes a lot if issues when it was sold out.

I happens to orders that were paid by Bank Wire

Any idea where to start looking for errors on what can cause this.

[musicmaster]

Two options: either it comes from the outside or from the inside.

From the outside could for instance mean that when someone placed another and his payment caused an error that that then was allocated to the wrong order number.

From the inside is most likely to have happened when you were doing something in the backoffice.