ISSUE BO ORDERS

[Pyrotech9]

Without reason when i try to view orders in back office the orders will not show

This is what its trying to load

controller=AdminOrders&id_order=1&token=07b4850ccae49f299bcfa32c701beabd&vieworder=1

Order number is definitely wrong

This is path to the order from another area.

AdminOrders&id_order=188&vieworder&token=07b4850ccae49f299bcfa32c701beabd

Any ideas what has suddenly gone wrong and how to fix it

 

Thank you

 

[Guest]

Prestashop version?
Last installed modules?
Any overwriting in the override folder on FTP?
Log from debug mode?

[Pyrotech9]

 

1.7.6.1

Debug mode not showing any errors

The latest modules added were 

Drop Shipping 

v5.3.1 - by Webkul

and Trustpilot

but both over 5 weeks ago 

Override Folder has had no updates and all files dated July

 

[Pyrotech9]

/controller=AdminOrders&token=07b4850ccae49f299bcfa32c701beabd

[Pyrotech9]

The page tries to open order number 1

if i change the order number from 1 to another number is opens the right order

for instance change 1 to 188

Order number 1 does not exist as was deleted two days ago. prior to that what ever order i clicked it would open order number 1

 

[Guest]

Ok, I'd like to look at the problem in person.
I suggest connecting via AnyDesk.

[Pyrotech9]

17 hours ago, Guest said:

Ok, I'd like to look at the problem in person.
I suggest connecting via AnyDesk.

17 hours ago, Guest said:

Ok, I'd like to look at the problem in person.
I suggest connecting via AnyDesk.

Thats amazing, i have added anydesk when can you do it. I am firefighter in Uk so not avail 9am - 4pm weekdays, but okay evenings and weekends

really appreciate the help