Prestashop theme validation delay

[thekarmatheme]

I upload my themes 1 month ago but it's still on validation process.

My 2 themes are successfully live but at this time it takes too much time in validation.

I also contact in prestashop help center they also don't reply my message.

And i also promote my theme in prestashop marketplace.

i reserve my slot but they don't give me any receipt for my purchase.

I don't what can i do?

If you have any solution then please let me know.

 

Thanks in advance.

Regards.