PJMUK Posted September 20, 2020 Share Posted September 20, 2020 Hi, I'm setting up a new website for my business and gone back to Prestashop as I've used it before. I'm just starting to load in products and already setup all the postage/carriers for both UK (where I'm based) and Europe. Everything works great until a customer goes to the checkout and changes their address to any country apart from UK, if they then go back to the store to add another item to the basket all the items disappear. Only if they change their address in the checkout back to a UK address will they appear again. Geolocation is off, all countries are enabled and can view the catalog, cache has been cleared several times, template is BizKick with no extra modules apart from Prestashop Checkout and stock ones. Any suggestions please as we want to launch ASAP. Thanks, Phil Link to comment Share on other sites More sharing options...
musicmaster Posted September 20, 2020 Share Posted September 20, 2020 My first guess would be javascript. Look for javascript errors. Try also to look at the page source in the browser. Look whether the products are there still present (they might be removed by javascript). Link to comment Share on other sites More sharing options...
PJMUK Posted September 20, 2020 Author Share Posted September 20, 2020 Nope, it's not that. It comes up with the search box where the products should be. Link to comment Share on other sites More sharing options...
PJMUK Posted September 20, 2020 Author Share Posted September 20, 2020 Also, the theme has been changed. All modules and other amendments have been disabled or reverted back and still no change to the situation. Link to comment Share on other sites More sharing options...
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