bargain-box Posted September 16, 2020 Share Posted September 16, 2020 Hi, After moving house I've lost my back office (admin) password so unable to access anything. I wondered if Prestashop admin could issue a new one for me. I don't mind paying. Thanks in anticipation Link to comment Share on other sites More sharing options...
joseantgv Posted September 17, 2020 Share Posted September 17, 2020 Check this Link to comment Share on other sites More sharing options...
MagazyXer Posted September 17, 2020 Share Posted September 17, 2020 I had the same problem. Call them, they will help you if you ask them properly Link to comment Share on other sites More sharing options...
bargain-box Posted September 17, 2020 Author Share Posted September 17, 2020 2 hours ago, joseantgv said: Check this Thanks for that Shacker, I wouldn't know how to do that, I don't know what or where my root is. Fast approaching 80 and no time left to learn anymore..lol It comes to us all but thanks for reply though. Link to comment Share on other sites More sharing options...
joseantgv Posted September 17, 2020 Share Posted September 17, 2020 hace 2 horas, bargain-box dijo: Thanks for that Shacker, I wouldn't know how to do that, I don't know what or where my root is. Fast approaching 80 and no time left to learn anymore..lol It comes to us all but thanks for reply though. Do you know how to access by FTP to your hosting? Link to comment Share on other sites More sharing options...
bargain-box Posted September 17, 2020 Author Share Posted September 17, 2020 15 minutes ago, joseantgv said: Do you know how to access by FTP to your hosting? I've been on my hosting control panel and seen something with the title ftp users and my website bargain-box is listed if that's of any use. Thanks for helping out Link to comment Share on other sites More sharing options...
joseantgv Posted September 17, 2020 Share Posted September 17, 2020 hace 1 hora, bargain-box dijo: I've been on my hosting control panel and seen something with the title ftp users and my website bargain-box is listed if that's of any use. Thanks for helping out Why don't you ask for an FTP account to your hosting? Link to comment Share on other sites More sharing options...
bargain-box Posted September 17, 2020 Author Share Posted September 17, 2020 16 minutes ago, joseantgv said: Why don't you ask for an FTP account to your hosting? Thanks Joseantgv, I will, even though I don't know what I'm asking for..lol Brian Link to comment Share on other sites More sharing options...
bargain-box Posted October 19, 2020 Author Share Posted October 19, 2020 On 9/17/2020 at 3:40 PM, joseantgv said: Why don't you ask for an FTP account to your hosting? I'm sorted with a password to get into my back office but is there any way for me to change the password. Thanks to everyone who helped. Brian Link to comment Share on other sites More sharing options...
bargain-box Posted October 19, 2020 Author Share Posted October 19, 2020 Thanks to all that responded. I paid for a password so I could get into my back office but is there a way to change the password that prestashop sent ? Brian Link to comment Share on other sites More sharing options...
bargain-box Posted October 19, 2020 Author Share Posted October 19, 2020 On 9/17/2020 at 9:06 AM, MagazyXer said: I had the same problem. Call them, they will help you if you ask them properly Thanks everyone for help. I finished up paying prestashop for another password but now need to know how to change it. Link to comment Share on other sites More sharing options...
joseantgv Posted October 19, 2020 Share Posted October 19, 2020 Have you paid for this? 🤦♂️ To change the password, check this https://belvg.com/blog/how-to-add-new-employees-and-set-up-permissions-in-prestashop-1-7.html Link to comment Share on other sites More sharing options...
bargain-box Posted October 23, 2020 Author Share Posted October 23, 2020 Yes, I think it cost me about £48 but the password they sent me doesn't work anymore so I'm here trying to contact them again. Brian Link to comment Share on other sites More sharing options...
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