Tirppis Posted September 15, 2020 Share Posted September 15, 2020 Hi! I hope someone can help me with this... I keep having feedback from some customers, saying they can't move on from filling address information to pay the order. At the same time some customers are able to order just fine, and when i try these steps myself, there is no problem. I have asked them to try with another browser but that has not been helpful. Does anyone know what can be the problem and how to fix this? Thank you! Link to comment Share on other sites More sharing options...
musicmaster Posted September 15, 2020 Share Posted September 15, 2020 Are you sure they fill in the data correctly? One of the problems I sometimes see is that the error message (for example for an incorrect postal code) is displayed at the top of the form - out of the present viewport. Link to comment Share on other sites More sharing options...
Tirppis Posted September 16, 2020 Author Share Posted September 16, 2020 I think so, because some customers have said they have checked everything multiple times. Link to comment Share on other sites More sharing options...
musicmaster Posted September 16, 2020 Share Posted September 16, 2020 1 hour ago, Tirppis said: I think so, because some customers have said they have checked everything multiple times. Ask them to send you screenshots of the form Link to comment Share on other sites More sharing options...
Tirppis Posted September 18, 2020 Author Share Posted September 18, 2020 I met a customer Who was trying to move on from address. It really was stucked. I couldn't find any reason and couldn't move on. I also tried to send a link to shopping cart from back office, but the same problem arose. And again, at the same time some customers are able to make an order. Any ideas what could be wrong? Link to comment Share on other sites More sharing options...
Tirppis Posted September 20, 2020 Author Share Posted September 20, 2020 Yesterday I changed the whole cart module. Everything seemed fine and I got a few orders in. This morning when I opened the backoffice, it keeps giving me error 500 while moving in the backoffice. Link to comment Share on other sites More sharing options...
musicmaster Posted September 20, 2020 Share Posted September 20, 2020 With a 500 error you should enable debug mode: Link to comment Share on other sites More sharing options...
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